Capitol Services is currently seeking a Client Service Representative to join our growing team!

Capitol Services was founded in 1978 and has become a leading provider of services to legal and financial professionals nationwide. Our mission is to provide friendly, high-value, and superior service to our clients amid a collaborative atmosphere that encourages a balanced work-life experience for our employees.

Named one of the "Best Places to Work" by the Austin American-Statesman, we know that it takes the right mix off passion, dedication, and fun to make a well-rounded workplace. Joining the Capitol Services team means working with a best-in-class, passionate team of professionals that truly cares about the work we do and the people we do it for. If that sounds like an environment you'd like to be a part of, we'd love to talk to you! Capitol Services is an equal opportunity employer.

About the role:

You will be working in our Tallahassee, FL location providing support and service to clients in the fulfillment of registered agent duties. This role involves working full-time, Monday through Friday.

What you will do:

• Presence in the office to receive legal service of process documents and official state correspondence on clients’ behalf
• Process legal service of process documents and official state correspondence
• Prepare and submit filings, paying close attention to rules and regulations
• Correctly enter and maintain client information
• Communicate with clients, coworkers, correspondents, jurisdiction employees, and others in a timely, effective, and professional manner
• Generate invoices following client billing preferences
• Maintain clear records throughout transactions to ensure accurate results and invoicing

Who you are:

• Preferred: Past experience working with business entities and filings.
• Strong organizational and time management skills: You have the ability to multi-task and prioritize projects / assignments. You have strong attention to detail and exhibit a reasonable sense of urgency when processing orders to completion.
• Strong communications skills: You have strong verbal and written communication skills. You communicate in both a professional and friendly manner with clients and coworkers. Previous customer service experience is a plus!
• Adaptable: You are eager to use new tools and learn new processes and technologies. You can adapt to changing priorities while working in a fast-paced and high-stress environment. You have strong problem-solving skills to address any challenges that may arise.
• Coachable: You have the ability to retain and implement instruction and training. You are open to learn and navigate our current processes and systems. You are not afraid to ask questions.
• Positive attitude: You demonstrate a positive customer service attitude. You are courteous and polite, especially when navigating through difficult conversations, problems, or complaints that may arise.
• Team player: You are able to work in both a team and independent setting. You tend to foster support and dependability towards your peers while also getting your individual tasks done within specific time constraints.
• Reliable: You are able to work during our regular business hours at your assigned location. You are a punctual individual and able to follow an assigned work schedule. You are able to maintain client confidentiality at all times.
• Technical competencies: You are comfortable using Microsoft Software (Outlook, Word, and Excel) and interacting with Adobe PDF documents.
• Office environment: You are able to remain in a stationary position 75% of the time.

What we offer you:

• $20.00 starting rate
• 100% employer-paid medical, dental, and vision benefits for the employee
• 401(k) with scheduled employer contribution
• Employer-paid employee assistance program, as well as life and long-term disability insurance
• 4 weeks of paid time off annually, which begins accruing upon hire, and 10 paid holidays
• Encouraged work-life balance including a hybrid working model with WFH equipment provided following 6 months of successful training
• Office team events and learning development opportunities

Please apply with both your resume and cover letter if you think you would make a great addition to our team!

Want to get to know us better? Check out our:

Website: https://www.capitolservices.com/

Twitter: https://twitter.com/CapitolServices

Facebook: https://www.facebook.com/CapitolServices/

Applicants have rights under Federal Employment Laws. Please review your rights below:

Equal Employment Opportunity (EEO): https://www.eeoc.gov/sites/default/files/migrated_files/employers/poster_screen_reader_optimized.pdf

Employee Polygraph Protection Act (EPPA):

https://www.dol.gov/sites/dolgov/files/WHD/legacy/files/eppac.pdf

Family and Medical Leave Act (FMLA): https://www.dol.gov/sites/dolgov/files/WHD/legacy/files/fmlaen.pdf

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