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Job Title : Bilingual Office Clerk / Bilingual Customer Service
Location : Lakeland, FL 33801 (100% Onsite)
Duration : 6 Months Contract (With High Possible extension)
Job Description :
Meets / greets customers and assists customers with the application process (on-line and paper) and navigating through the self-service lobby.
Ensures lobby equipment (example : copier, phone, and fax) and forms are operationally available to customers throughout the day.
Answers general inquiry questions related to program requirements, application processing, case status, and benefit information.
Logs customer into computer-based system for data collection and customer service resolution; follows established procedures to escalate complex customer inquiries to ensure resolution.
Educates customers on community partners and the benefit / features of my ACCESS Account including account set-up, password resets.
Assists customers with referrals to other agencies and community resources.
Monitors lobby traffic flow and notifies supervisor of any issues.
Completes client registration clearances (CRAD) as needed.
Requests all additional information / verification required to establish or continue eligibility for public assistance programs according to Customer procedures.
Ensures electronic case records are documented thoroughly and properly as required by Customer procedures.
Processes incoming and outgoing mail and scanning documents into the appropriate electronic file.
Performs special work assignments and other related work / duties as required or assigned.
Maintains and develops professional knowledge and skills by participating in supervisory performance conferences, staff meetings, mandatory training, and workshops as assigned or required.
Skills / Knowledge :
Knowledge of the principles and techniques of effective communication.
Knowledge of office procedures and practices.
Knowledge of basic arithmetic.
Ability to deal with the public in a tactful, courteous and effective manner.
Ability to record and evaluate data relating to applicant employment or assistance for health care or community services.
Ability to understand and apply applicable rules, regulations, policies and procedures relating to applicant employment or assistance for health care or community services.
Ability to review data for accuracy and completeness.
Ability to organize and maintain filing systems.
Ability to perform basic arithmetical calculations.
Ability to plan, organize and coordinate work assignments.
Ability to communicate effectively.
Last updated : 2024-04-23
Full Time
$35k-43k (estimate)
04/25/2024
06/21/2024
The job skills required for Office clerk include Customer Service, etc. Having related job skills and expertise will give you an advantage when applying to be an Office clerk. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Office clerk. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Office clerk positions, which can be used as a reference in future career path planning. As an Office clerk, it can be promoted into senior positions as a General Clerk III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Office clerk. You can explore the career advancement for an Office clerk below and select your interested title to get hiring information.
If you are interested in becoming an Office Clerk, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become an Office Clerk for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Office Clerk job description and responsibilities
Office clerks also handle administrative activities, such as file management, meeting arrangements and basic bookkeeping.
01/03/2022: Riverside, CA
Operating and maintaining office equipment, such as computers, fax machines, printers and copiers.
02/19/2022: Paramus, NJ
Office Clerk create reports and presentation materials, transcribe audio meetings, write business drafts and send documents to appropriate office personnel or clients.
12/16/2021: Savannah, GA
Office Clerk complete many different tasks as needed to help facilitate paperwork or computer work within an office environment.
01/24/2022: Dothan, AL
Greet office visitors and/or customers and provide assistance as required, providing an excellent level of Customer Service.
03/09/2022: Topeka, KS
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Office Clerk jobs
Preference will be given to candidates who have experience working with Microsoft Office, ERP and Windows Operating Systems.
02/10/2022: Knoxville, TN
Most office clerks need a high school diploma or equivalent.
02/13/2022: Tampa, FL
Office Clerk must computer literate and familiar with the Microsoft office (Outlook, Word and Excel).
01/30/2022: Portland, OR
With proven experience as office clerk or other clerical position.
02/02/2022: Pierre, SD
Previous experience as an office clerk or other clerical position, preferred.
12/25/2021: Indianapolis, IN
Step 3: View the best colleges and universities for Office Clerk.