About us

Caravan Coffee is a legacy artisan coffee roaster with over 26 years of experience in the Specialty Coffee industry. We are a pioneer and leader in the local Newberg community. Kindness, generous service, and boldness in fulfilling our work are the core values and culture of our company. In this position, you will play a vital role in the process of providing exceptional coffee experiences to our wholesale and retail clients. If you have administrative experience, a keen eye for detail, and a passion for coffee, this might be the venture for you! Join our team to learn from experienced professionals in a dynamic and innovative environment.

We’re looking for someone who:

• Has administrative/clerical experience, preferably involving some management of confidential information
• Displays effective problem-solving skills with attention to detail
• Is able to work both independently and within a team environment
• Has excellent communication skills, both written and verbal
• Is able to quickly adjust and adapt in a varied and dynamic work environment
• Is a fast learner and able to take direction
• Demonstrates time management skills and the ability to multitask and prioritize appropriately

Additional experience (preferred but not required):

• QuickBooks Online
• Google Suite
• Microsoft Office
• Shopify Online Store

Description of responsibilities:

Client support and wholesale account management

• Answer inbound calls and make outgoing calls as needed
• Respond to emails in a timely manner
• Answer client questions about orders, products, services, and shipping

Process orders, daily accounts receivable

• Process wholesale and web orders
• Organize and prioritize orders for daily production
• Create invoices and process credit card payments
• Identify shipping needs and create the appropriate labels
• Maintain customer account information
• Conduct weekly customer calls for orders/check-ins

Coffee subscription coordination

• Process monthly coffee subscription club orders according to established systems
• Maintain customer subscription accounts and assist with updates
• Create shipping and pickup manifests using Google Sheets, partnering with Operations Lead for final approval

Website maintenance

• Maintain accurate product listings on web storefront
• Create and maintain discount codes and promotions, updating promotional banners as needed
• Assist in basic content updates as directed by the Operations Lead

Assist Operations Lead as needed - duties will vary depending on company and client needs.

• Hourly wage PLUS a share in the company-wide tip pool.

Job Type: Part-time

Pay: From $16.00 per hour

Expected hours: 18 – 22 per week

Benefits:

• Employee discount
• Paid time off
• Retirement plan

Schedule:

• Day shift
• Monday to Friday
• No nights
• No weekends

Shift availability:

• Day Shift (Required)

Ability to Commute:

• Newberg, OR 97132 (Required)

Work Location: In person