Responsibilities:

- Divide work days between 2 podiatry offices in Bedford and Flower Mound, TX working with 2 physicians and ~9 staff members

· Categorize bank and credit card transactions in QuickBooks Online and generate profit and loss reports

- Generate monthly report of asset inventory sold by individual doctors

- Generate monthly spreadsheet of expenses incurred by practice and individual doctors

· Review, audit, and pay invoices and bills

· Order office supplies

· Track patient accounts sent to collections

· Attend and record meeting minutes for weekly Friday Admin Team meeting

· Delegate Medical Records requests

- Track asset inventory sold by individual doctors each month

-Communicate with physicians via e-mail, text, or in-person

· Resolve patient and staff issues, complaints, billing questions/refunds, and routine daily problems

· Deposit cash and checks from both offices to the bank

· Ensure appropriate staff coverage for clinics

· Track time and attendance via ADP Timekeeping, document attendance issues e.g., late, call-offs, leaving early, and review time-off requests

-Biweekly approve Employee Timecards on ADP and reference PTO Accrual Report and work with Payroll Administrator

· Provide support to staff and audit Front Desk and Insurance Verification Specialists to ensure adherence to protocols and policies

o Respond to voicemails, e-mails, and mail

· Check Advanced Fax, tag with appropriate label, and review for follow up by appropriate staff

o Assist with human resources e.g., employee recruitment, onboarding, status change, termination, performance reviews, performance improvement plans, disciplinary actions

· Fill in and/or assist for front and/or back office staff in emergency situations

· Troubleshoot all IT issues prior to calling support

· Coordinate building and property repairs /maintenance/inspections/property tax appraisal

· Run errands for supplies, postage, repairs, etc

· Compare and shop for lower vendor and utility rates

-Assist with doctors' license, malpractice insurance, and other insurance renewals, x-ray license/registration, HIPPA, MDCR OD MIPS renewal

-Assist with EMR/superbill/codes form edits/uploading

o Coordinate staff meetings and communicate with staff of protocol changes/updates

Skills:

- Ability to learn medical office software such as AdvancedMD and Prognosis

- Proficiency in Microsoft Office

- Excellent organizational and time management skills

- Attention to detail and accuracy in data entry and record keeping

- Ability to multitask and prioritize tasks in a fast-paced environment

- Strong communication skills, both verbal and written

- Professional demeanor and ability to maintain patient and staff confidentiality

- Ability to receive and provide constructive feedback

- Effective collaboration and communication with diverse colleagues

- Ability to accomplish physicians' directives, goals, and vision for practice

- Ability to balance compassion, empathy, and grace with accountability

- Demonstrates self-initiative, independence, and proactivity

Note: This job description is intended to provide a general overview of the position. It is not an exhaustive list of responsibilities, skills, or qualifications associated with the role.