You haven't searched anything yet.
Our Customer Service Representatives Call Center associates are friendly, energetic individuals who provide quality service to our customers.
Whether they're answering phone calls and assisting customers with their inquiries, scheduling deliveries or service calls, the ideal candidate will bring a positive and customer-focused attitude! Are you passionate about working with people and providing outstanding customer service?
If you answered yes, we want to talk to you about a career at Cardi’s Furniture & Mattresses!
PAY RATE : $19.00
JOB SUMMARY
To ensure customer satisfaction by resolving all issues as they arise and proactively managing customer expectations with the goal of preventing concerns.
ESSENTIAL DUTIES AND RESPONSIBILITIES
expediting correction or adjustment; following up to ensure resolution.
This includes providing details and keeping records of the situation and how it's being resolved in the company's computer system in a comprehensible way.
document in the system.
MANAGEMENT / SUPERVISORY RESPONSIBILITIES
This position has no management / supervisory responsibilities.
Required Skills
QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty and responsibility satisfactorily.
The requirements listed below are representative of the knowledge, skill, ability and / or physical demands required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Knowledge / Skills / Abilities
Ability to communicate effectively in English language, both verbally and in writing with customers and employees of the organization.
Ability to read and interpret documents such as instructions, correspondence, memos, safety rules, and procedure manuals.
Demonstrated ability to handle multiple tasks simultaneously, set priorities and manage time effectively.
Strong customer orientation with excellent interpersonal communication skills.
Customer focus and adaptability to different personality communication styles.
Strong analytical and problem solving skills.
Must be able to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
Detail oriented with excellent organizational skills.
Working knowledge of computer operating system.
Strong knowledge of manufacturer’s warranties and policies; and demonstrated ability to sell.
Ability to adapt and remain calm under pressure in a fast paced, changing environment.
Ability to show compassion / empathy to internal and external customers.
Ability to serve a constant stream of customers.
Ability to deal with angry or frustrated customers, or customers who may not fully understand their situation. Ability to deal with people in an uplifting manner;
ability to solve problems; ability to be a quick thinker, research and troubleshoot.
WORKING ENVIRONMENT / PHYSICAL REQUIREMENTS
frequently focus on one source of sound and ignore others. Normal amount of sitting or standing, average mobility to move around an office environment, able to conduct normal amount of work at a computer.
May sit or stand for an extended period of time depending on the task being performed; uses hands to handle or feel objects, tools, or controls;
reach with hands and arms; and stoop, kneel, crouch, or crawl. Occasionally lift and / or move up to 50 lbs when inspecting merchandise.
Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
OTHER DUTIES
Please note this job description is not designated to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job.
Duties, responsibilities and activities may change at any time with or without notice.
Required Experience
Education / Certification / Licensure
High school diploma or general education degree (GED) preferred but not required.
Experience
Prior retail customer service or retail experience preferred.
QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty and responsibility satisfactorily.
The requirements listed below are representative of the knowledge, skill, ability and / or physical demands required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Knowledge / Skills / Abilities
Ability to communicate effectively in English language, both verbally and in writing with customers and employees of the organization.
Ability to read and interpret documents such as instructions, correspondence, memos, safety rules, and procedure manuals.
Mathematical aptitude to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
Demonstrated ability to handle multiple tasks simultaneously, set priorities and manage time effectively.
Strong customer orientation with excellent interpersonal communication skills.
Customer focus and adaptability to different personality communication styles.
Strong analytical and problem solving skills.
Must be able to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
Detail oriented with excellent organizational skills.
Working knowledge of computer operating system.
Strong knowledge of manufacturer’s warranties and policies; and demonstrated ability to sell.
Ability to adapt and remain calm under pressure in a fast paced, changing environment.
Ability to show compassion / empathy to internal and external customers.
Ability to serve a constant stream of customers.
Ability to deal with angry or frustrated customers, or customers who may not fully understand their situation. Ability to deal with people in an uplifting manner;
ability to solve problems; ability to be a quick thinker, research and troubleshoot.
WORKING ENVIRONMENT / PHYSICAL REQUIREMENTS
frequently focus on one source of sound and ignore others. Normal amount of sitting or standing, average mobility to move around an office environment, able to conduct normal amount of work at a computer.
May sit or stand for an extended period of time depending on the task being performed; uses hands to handle or feel objects, tools, or controls;
reach with hands and arms; and stoop, kneel, crouch, or crawl. Occasionally lift and / or move up to 50 lbs when inspecting merchandise.
Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
OTHER DUTIES
Please note this job description is not designated to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job.
Duties, responsibilities and activities may change at any time with or without notice.
Last updated : 2024-06-26
Full Time
$44k-56k (estimate)
03/08/2024
09/26/2024
The job skills required for Call center representative include Customer Service, Call Center, Scheduling, Problem Solving, Computer Systems, Service Delivery, etc. Having related job skills and expertise will give you an advantage when applying to be a Call center representative. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Call center representative. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Call center representative positions, which can be used as a reference in future career path planning. As a Call center representative, it can be promoted into senior positions as a Contact Center Representative IV - Inbound that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Call center representative. You can explore the career advancement for a Call center representative below and select your interested title to get hiring information.
If you are interested in becoming a Call Center Representative, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Call Center Representative for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Call Center Representative job description and responsibilities
Call center representatives must be professional throughout each phone call and to other call center employees.
02/12/2022: La Crosse, WI
Therefore, call center representatives should be open to work rotational shifts and adapt to a flexible work schedule.
01/09/2022: High Point, NC
A successful Call Center Representative must have an excellent attitude towards their work and empathy for their customers' needs.
12/14/2021: Galveston, TX
The representatives should also use their problem-solving skills to resolve customer queries effectively.
01/05/2022: Sioux City, IA
The Call Center Customer Service Representative must be able to deliver outstanding customer service to ensure customers receive the best customer service experience.
12/26/2021: Greensboro, NC
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Call Center Representative jobs
Working as a call center representative requires a fast typing ability.
12/22/2021: Orange, CA
Perfect for Call Center Representatives with two to five years of experience.
12/20/2021: Roanoke, VA
Due to the sensitivity of the call type, all representatives will be required to pass a Personnel Security suitability determination and adhere to strict privacy policies.
02/10/2022: Greenville, MS
Excellent follow through skills, responding timely to phone calls, tasks, and projects; accuracy and attention to detail are a must.
02/28/2022: Jamestown, NY
Previous call center experience preferred but not required.
12/17/2021: Greenville, MS
Step 3: View the best colleges and universities for Call Center Representative.