11 HelpDesk Support Agent Jobs in Miami, FL
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HelpDesk Support Agent
$43k-53k (estimate)
Full Time
2 Months Ago
Care Resource Community Health Center is Hiring a HelpDesk Support Agent Near Miami, FL
Job Details
DescriptionEssential Job ResponsibilitiesProvide technical assistance to end-users at all company sites.
Work within a structured helpdesk system in a Windows active directory infrastructure.
Acts as primary level 1 tiered support within the helpdesk system providing support and technical issue resolution to all end users.
Establish new user accounts and makes changes to existing user accounts.
Create and makes changes to user email accounts in Office 365.
Assist with documenting and IT assets, hardware and software configurations.
Ensure connectivity to all endpoints on the company network.
Demonstrated ownership and customer-service orientation skills, with the motivation and ability to function independently or as a team member.
Participates in department staff meetings and company developmental activities as requested/required.
Other duties as assigned by Information Services department management.
Culture of Service: 3 C’sCompassion
Understands and appropriately acts upon the assigned role in Emergency Code System.
Understands and performs assigned roles in the organization’s Continuity of Operations Plan (COOP).
Contact ResponsibilityWill have frequent contact with staff at all Care Resource locations and will have occasional contact with external parties, vendors, and technical support representatives as necessary.
OtherParticipates in health center developmental activities as requested.
Other duties as assigned.
DescriptionEssential Job ResponsibilitiesProvide technical assistance to end-users at all company sites.
Work within a structured helpdesk system in a Windows active directory infrastructure.
Acts as primary level 1 tiered support within the helpdesk system providing support and technical issue resolution to all end users.
Establish new user accounts and makes changes to existing user accounts.
Create and makes changes to user email accounts in Office 365.
Assist with documenting and IT assets, hardware and software configurations.
Ensure connectivity to all endpoints on the company network.
Demonstrated ownership and customer-service orientation skills, with the motivation and ability to function independently or as a team member.
Participates in department staff meetings and company developmental activities as requested/required.
Other duties as assigned by Information Services department management.
Culture of Service: 3 C’sCompassion
- Greets internal or external customers (i.e. patient, client, staff, vendor) with courtesy, making eye contact, and responding with a proper tone and nonverbal language.
- Listens to the internal or external customer (i.e. patient, client, staff, vendor) attentively, reassuring and understanding of the request and providing appropriate options or resolutions.
- Provides services required by following established protocols and when needed, procure additional help to answer questions to ensure appropriate services are delivered
- Takes initiative and anticipates internal or external customer needs by engaging them in the process and following up as needed
- Prioritize internal or external customer (i.e. patient, client, staff, vendor) requests to ensure the prompt and effective response is provided
Understands and appropriately acts upon the assigned role in Emergency Code System.
Understands and performs assigned roles in the organization’s Continuity of Operations Plan (COOP).
Contact ResponsibilityWill have frequent contact with staff at all Care Resource locations and will have occasional contact with external parties, vendors, and technical support representatives as necessary.
OtherParticipates in health center developmental activities as requested.
Other duties as assigned.
Job Summary
JOB TYPE
Full Time
SALARY
$43k-53k (estimate)
POST DATE
04/11/2023
EXPIRATION DATE
07/04/2024
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