Set the tone for excellent customer service within the office environment. Provides clerical/secretarial support which includes tasks such as composing and finalizing correspondence, establishing, and maintaining filing systems, creating and maintaining databases, gathering and providing information, and recording fiscal activities to support office operations. Provide support for answering telephones, greet and direct visitor to provide requested information or services, review forms, documents or materials for errors and completeness. File and retrieve a variety of materials to maintain records. Gather information, maintain manuals, publications, record and organize information. Open and route mail and complete mailings. Compose and finalize letters, narratives memos, and forms. Respond to requests or questions regarding routine program operations to disseminate information and provide assistance to clients and the public. Make travel arrangements or schedule appointments to ensure necessary arrangements.