What are the responsibilities and job description for the Administrative Assistant position at Career Resources, Inc?
JOB SUMMARY: To provide customer service regarding appointments, procedures and general questions. Answers phone calls; greets and directs clients. Schedules appointments, maintains program information. Performs general clerical duties, including typing.
JOB DUTIES:
*Greets and directs clients; clarifies program process and procedures. Answers calls and redirects/routes them, as appropriate.
* Schedules assessment / testing appointments and maintains related logs.
* Collects and inputs client information into a database.
* Performs general typing and filing duties.
* Refers callers/walk-ins to appropriate agencies or departments, based on stated needs or questions.
* Maintains an organized reception area
* Provides facility maintenance for a career resource center, as needed; includes directing clients to resources, assisting with computer systems, organizing materials and keeping supplies stocked.
* Other related duties as assigned.
QUALIFICATIONS:
- High school diploma or GED
- No previous experience required. Some previous public contact work desired.
- Oral and written communication skills; interpersonal skills
- Detail orientation
- Ability to work in a team environment and independently
- Recordkeeping and computer skills
· Bilingual in Spanish preferred; ability to work with diverse populations
Licenses /certifications:
None required
DECISION MAKING / LATITUDE:
Refer and redirect callers and visitors, based on knowledge of related agencies, State of Connecticut departments, and services.
Indicate the level and the frequency of supervision received:
Works under general supervision; supervisor on – site.
SAFETY AND HEALTH RESPONSIBILITIES:
Performs all essential job functions in a safe manner, and reports all accidents immediately to their supervisor.
INTERNAL/EXTERNAL CONTACTS:
Internal: Daily contact with other Career Resources, Inc. staff
External: Clients and the general public.
Job Type: Full-time
Work Location: In person