635 Technology Support Manager Jobs in Houston, TX
CareerAddict is Hiring a Technology Support Manager Near Houston, TX
*We are unable to sponsor as this is a permanent Full time role*
A prestigious company is looking for a Technology Support Manager. This role is focused on all end user support (Windows, Zoom, Webex, Skype for business, Citrix, VOIP, ITIL). This manager needs at least 6 years of management experience, they will manage 3 offices and a total of 16 people.
Responsibilities
- Excellent judgment in assessing user issues; along with intermediate trouble-shooting methodology.
- Develop and manage Operating Level Agreements (OLA's) as well as client Service Level Agreements (SLA's) across entire Technology Services organization with respect to technology support.
- Manage and oversight of recruiting, hiring, performance, and professional skill development for entire their Technology Support organization.
- Ability to work for the best resolution either through own knowledge, documented resolution, or proper and timely escalation.
- Proficient in Windows 10/11 OS and core application suite; including the Microsoft Suite and various applications.
- Intermediate knowledge of Remote Computing; including Zoom, WebEx, Skype for Business, and Citrix.
- Intermediate PC troubleshooting skills and assists other team members in troubleshooting and diagnosing issues.
- Intermediate knowledge of iOS setup and troubleshooting.
- Knowledge of networks including wireless experience.
- Intermediate understanding and knowledge of Voice over IP (VOIP) telephone systems.
- Define and implement the processes that drive the Service Delivery in accordance with ITIL best practices.
- Adheres to use of call ticketing system for each incident (eg, request, issues, etc.).
- Understands and follows ticket ownership guidelines and system usage.
- Understanding of local office Conference Technology and procedures.
- Bachelor's Degree or work equivalent. Computer Science or Technical qualification is a plus.
- A high level of proven management experience in a professional services environment, law firm experience preferable.
- Law Firm, managing a help desk or desk side experience a plus.
- Audio Visual experience a plus
- Knowledge of desktop computing environment and troubleshooting techniques of hardware and software issues.
- Knowledge and the ability to support Microsoft operating system, Suite, and 365 including networking component, hardware, peripheral devices.
- Knowledge in remote meeting platforms including Zoom, WebEx and Skype for Business.
- Knowledge of ticketing applications.
- Microsoft Windows
- Microsoft Office Suite
- M365
- iManage DeskSite and FileSite
- Citrix/VPN
- iOS for iPhones, iPads and
- Mobile Management applications - InTune/AirWatch
- Polycom and Cisco Video Conference Systems
- Bomgar
- PeopleSoft
- SCCM
- Carpe Diem
- Avaya
- SCCM
- MFA
- Zoom and WebEx
- Microsoft Teams
- ITSM Ticket Management System - Service Now
- HP, Lenovo, MacBook laptops and desktops
- Avaya
- MFA
- Zoom, Teams, WebEx, Skype for Business
- ITSM Ticket Management System
- Lenovo laptops and desktops
Job Summary
Full Time
$111k-142k (estimate)
09/11/2024
10/05/2024
careeraddict.com
Dublin
<25
Related Companies
The job skills required for Technology Support Manager include Computer Science, Troubleshooting, Microsoft Office, Networking, Help Desk, Cisco, etc. Having related job skills and expertise will give you an advantage when applying to be a Technology Support Manager. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Technology Support Manager. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Technology Support Manager positions, which can be used as a reference in future career path planning. As a Technology Support Manager, it can be promoted into senior positions as an Information Technology Director that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Technology Support Manager. You can explore the career advancement for a Technology Support Manager below and select your interested title to get hiring information.
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