Overview :

The Finance Operational Admin II (Collections) will make outbound calls to customers to resolve balances deemed past due by the Accounts Receivable (AR) system.

The AR System will manage customer’s accounts according to defined Strategies. The A / R Processor will use experience to identify customer’s needs and provide solutions.

Schedule : Hybrid Tuesday and Thursday In office, Monday, Wednesday, Friday from home 9 AM 5 : 30pm

• Basic Background Check
• 12 Panel Drug Screen

Essential Job Functions :

This is not intended as a comprehensive list; it is intended to provide a representative summary of the major duties and responsibilities.

Incumbent(s) may not be required to perform all duties listed, and may be required to perform additional, position-specific tasks.

• Responsible for the follow up and timely completion of next action item according to the Strategy under which the account is managed.
• Contact assigned accounts for payments using the various methods defined by the Strategy under which the account is managed, communicate with accounts using system notifications
• Responsible for proper documentation in the AR system.
• Must be able to analyze customer payment trends and make suggestions to mitigate account balances. Must have the ability to quickly review account history, payment and credit information to articulate a resolution
• Resolves payment delay issues, deductions, and cash application issues which the customer has communicated to the Company, which is either preventing payment or will result in a deduction.
• Provides communication to customers via telephone, computer, and written correspondence regarding account’s status, and obtain payments or develops resolution plans up to and including payment.
• Supports inter-departmental initiatives to ensure that goals are met, make suggestions to improve collections effectiveness.
• Process customer payments and provide customer documentation as needed.
• Perform functions within established guidelines and release orders

Last updated : 2024-06-25