• Maintain accurate documentation on the status of each job within the dispatch POD, manages distribution of work, and ensures documentation is complete before jobs are cleared.
• Schedule and dispatch vendors or independent contractors to appropriate locations according to customer requests, specifications, or needs, using radios, telephones and dispatch software.

Communicates all pertinent data (customer's locations, type of pickup, scanning requirements, temperature requirements, ect.

to vendors at the time of dispatch.

• Provide support to the customer service team on an as needed basis or during peak work periods.
• Determine response needed to effectively and appropriately deal with emergencies, accidents, and breakdowns.
• Receive, input, and distribute On Demand work orders, proof of deliveries (PODs), and manifests, and prepare reports as required by management.
• Serve as a contact person for all Vendor / ICs within route territories and inform them about traffic problems such as construction areas, accidents, congestion, weather conditions, and other hazards.
• Resolve Vendor / IC problems or grievances and refer to vendor management if further assistance is needed.
• Communicate Chain of Custody standards (location scanning, parcel scanning, HIPPA and TSA Compliance, etc..) as required by Priority Express customers.
• Evaluate importance of incoming telephone calls and prioritize accordingly.
• Ensure that the policies and procedures as defined in the Priority Express Employee Handbook are consistently followed.
• Makes decisions and takes the necessary actions to determine the most appropriate delivery methods to meet or exceed the customer's service expectations.
• Other duties / tasks as assign.

Customer Service :

• Provide excellent customer service by ensuring timely and efficient courier service for customers according to route schedules and On Demand requests.
• Confer with customers or supervising personnel in order to address questions, problems, complaints, and requests for service.
• Keep customers notified of changes with route schedules and or on demand delays.

Key Requirements :

• Communication / professionalism needs to be the face of Capstone with a critical partner
• Organization needs to be able to keep track of multiple priorities and big driver head count
• Leadership need someone that has experience leading a team
• Attitude want someone who is naturally positive and upbeat
• Strong administrative and clerical skills
• Dispatch and handling / Coordinating experience
• Drive Van from Parking to dock area
• Excellent strong verbal communication and problem solving skills
• Computer skills including Microsoft Word, Outlook, and Internet.
• Interpersonal skills; ability to foster teamwork and motivate / coach others.
• Knowledge of local and regional geographical area
• Accurately and quickly read maps
• Make optimum decisions under pressure and time constraints

Last updated : 2024-07-02