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Monday through Friday, We are looking to fill the 10-7 pm slot.
10 – 7 PM – Mon – Fri
About the Role
The Service Desk Technician will perform remote diagnostics with key customers to determine root cause and resolve enterprise system issues. They will remotely troubleshoot hardware and firmware, install system software and run diagnostics. As the first support contact with our customers, they will represent VSEI and be responsible for ensuring an excellent customer experience.
Requirements
Fundamental understanding of Server architecture and components (CPU, power supply, memory, graphics cards, flash memory, etc.)
Hands on experience with enterprise hardware troubleshooting / break fix / upgrades
Ability to remotely diagnose and root cause enterprise system failure
Ability to use custom Linux and Windows-based diagnostic/test programs
Networking experience (cabling switches, fiber, port configurations, and VLAN )
Understanding of hardware and software interactions; able to apply this understanding to resolve issues
Analytical problem solving
Strong oral and written communication skills
Proactive, positive, deliberate, and focused thinking
Associates Degree in IT, Computer Science or Electronics, Certificate of Completion of Technical School (A , Network , Server , etc.), or equivalent experience
2 years of experience in hardware testing and break fix
2 years of experience operating in an IT remote support environment
Some travel may be required
The ability to lift up to 50 pounds when necessary
The ability to safely climb ladders when necessary
The ability to wear personal protective gear correctly when necessary
The ability to stand and walk throughout the facility for extended periods without loss or reduction of productivity
The ability to (i) use their hands to handle, control, or feel objects, tools or controls, (ii) make quick, precise adjustments to machine controls, (iii) bend or twist their body and (iv) repeat movements for extended periods without loss or reduction of productivity
Full Time
$64k-83k (estimate)
04/18/2023
04/30/2023
The job skills required for Service Desk Technician include Service Desk, Problem Solving, Networking, Computer Science, Written Communication, etc. Having related job skills and expertise will give you an advantage when applying to be a Service Desk Technician. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Service Desk Technician. Select any job title you are interested in and start to search job requirements.
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