Principal Duties & Responsibilities :

• Provides quality customer service communications to Stores, DC Operations, Store Support Center Team and Carriers in a fast paced environment.
• Utilizes effective decision making in the assignment of freight to dedicated carriers and fleet drivers to maximize utilization per truck and reduce transportation expenses.
• Proactively drives the outbound carriers’ performance to ensure timely service.
• Ensures compliance with dedicated drivers.
• Trains dedicated carrier personnel and fleet drivers on seal integrity, trip sheet process, recycling cardboard, tote and repack return process as well as the trailer inspection process. (NC Fleet Only)
• Cross-trains individual duties with those of peers to ensure all daily accountabilities are met.
• Coordinates the timely pickup and delivery of all inbound tenders (backhauls) ensuring product is received in a timely manner.
• Manages import container pools to ensure the DC has a plan for their efficient unload while eliminating unnecessary expenses.
• Provides accurate data entry in all required management systems and data warehouses.
• Supports claims process to ensure carrier / fleet procedures are being followed and departmental credits are received.
• Identifies operational trends, provides analysis of root cause and implements processes to provide continuous improvement to the operation.
• Maintains confidentiality of sensitive information.
• Follows set safety procedures and guidelines to maximize personal safety.
• Maintains an organized work area and promotes a safe working environment within the Transportation department.
• Follows all Company policies and procedures.
• All other duties as assigned.

Position Requirements

Education : High School diploma or equivalent required. Some college preferred.

Experience : Three to five years of customer service experience preferred. Previous experience working with DOT regulations, driver hours of service a plus.

Must have a working knowledge of Excel and Word, capable of creating and manipulating spreadsheets and must be able to type 25 words per minute.

Physical Requirements : Able to perform essential functions of the job, with or without reasonable accommodation. The Team Member should have adequate fitness level to meet the demands of frequent lifting, walking, standing, moderate climbing, occasional sitting, stooping and kneeling with or without reasonable accommodation.

Team Member may also be exposed to moving mechanical parts or equipment, fumes and airborne particles as regulated by OSHA.

Availability : Team Member will perform shift work and must be willing to work overtime, weekends and / or holidays.

Dollar Tree and Family Dollar are Equal Opportunity employers.

Last updated : 2024-06-14