As a Credit Card Support Specialist, your day will be filled with opportunities to provide clerical processing and customer service support for credit cards. Bank Operations experience combined with operational knowledge of credit cards are important while Stock Yards Bank & Trust will provide a professional environment to continually improve the candidate’s skills to further his/her career goals for advancement within the banking profession.

Responsibilities

Daily responsibilities include, but are not limited to, the following:

• Answer incoming phone calls to Credit Card Support
• Monitor Credit Card inbox responding to requests via Outlook and phone
• Setup new accounts, perform maintenance, create and mail plastics - utilizing software and equipment for instant issuance of cards
• Maintain and monitor card stock
• Process credit card payments
• Balance and reconcile General Ledger accounts
• Audit fraud disputes and track Bank losses
• Research and analyze card issues for customers
• Assist with special projects

Other Functions (as needed):

• Maintain Credit Card procedural updates (as needed) in Navex

Job Requirements

The successful candidate will have the following qualifications:

• High School or GED
• Minimum of 1 year experience in bank operations
• Good verbal and written communication skills
• Basic Word and Excel experience
• Experience in problem solving
• Ability to distinguish and apply appropriate actions within multiple applications to resolve customer issues
• Operational knowledge of credit cards and applications associated with this product preferred

Benefits

• 401(k) with a company match of up to 6%
• ESOP employer match
• Medical insurance
• Dental insurance
• Vision insurance
• Cancer / Disease insurance
• Accident insurance
• Flexible Spending Accounts
• Health Savings Accounts
• Bank paid Life / AD& D insurance
• Voluntary Life / AD&D insurance
• Bank paid Short-Term and Long-Term Disability insurance
• Employee Stock Purchase Plan
• Employee Assistance Program

Physical Requirements

The physical demands described here are representative of those that must be met by an employee in order to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

This position requires sitting the majority of the time with limited walking and standing. All work occurs indoors and within regular working hours. The noise level in the work environment is usually moderate.