The Mortgage Loan Sub Servicing Specialist works daily in conjunction with servicing management in all aspects of managing the mortgage servicing portfolio and the relationship held with the third party servicing vendor. 

Responsibilities 

Daily responsibilities include, but are not limited to, the following: 

• Process daily cash transmittal payments
• Request and coordinate payoff statements
• Provide documentation for release requests
• Upload and wire daily board/escrow conversions
• Process payoff transmittals to vendor
• Coordinate and research all customer complaint issues
• Process all NSF payments, reversals and system updates
• Process and coordinate all unemployment bridge payments and activity
• Provide monthly accounting statements to third party vendor
• Maintain/update all MERS activity, maintain monthly spreadsheet
• Maintain MERS OB report monthly
• Maintain MERS system to system reconciliation and MERS data field reconciliation
• Assist with audit preparation – preparation of documentation request and assisting with research
• Process investor advances and repays
• Investor reconciliation
• Monthly cash tests
• Assist with procedure/policies and compliance update maintenance
• Assist with vendor management audits
• Back up to servicing manager
• Daily front line support of system users which includes an understanding of mortgage servicing applications and functionality
• Perform other duties as assigned to ensure sufficient and effective functioning of the work unit
• Comply with all internal policies and procedures and Federal and State regulations and guidance
• Works with outside vendors to develop enhancements to existing systems along with testing said enhancements
• Perform other duties as assigned to ensure sufficient and effective functioning of the work unit
• Comply with all internal policies and procedures and Federal and State regulations and guidance

Job Requirements 

The successful candidate will have the following qualifications: 

• High school diploma or equivalent, Bachelor’s degree preferred or related work experience equivalent
• Six months to one year of experience in an office environment
• 5 years demonstrated mortgage servicing experience
• Previous management experience in a servicing role desired
• Strong written and verbal skills
• Advanced knowledge of Fannie Mae investor reporting
• Must be detail oriented and customer service focused
• Ability to learn quickly and adapt to an ever changing environment
• Strong knowledge of software and technology with the ability to adapt to new software applications
• Basic understanding of computer programming or systems programming a plus, but not required
• Project management skills a plus, but not required
• Ability to function in a fast-paced, team-based environment
• Ability to work with other managers to facilitate and promote growth
• Ability to effectively motivate and develop employees and foster a positive work environment
• Ability to analyze information to identify potential problems within the servicing area

• Experience with workout options such as modifications, deed-in-lieu, short sales, repayment plans, etc and repurchase provisions

Benefits

• 401(k) with a company match of up to 6%
• ESOP employer match
• Medical insurance
• Dental insurance
• Vision insurance
• Cancer / Disease insurance
• Accident insurance
• Flexible Spending Accounts
• Health Savings Accounts
• Bank paid Life / AD& D insurance
• Voluntary Life / AD&D insurance
• Bank paid Short-Term and Long-Term Disability insurance
• Employee Stock Purchase Plan
• Employee Assistance Program

Physical Requirements

The physical demands described here are representative of those that must be met by an employee in order to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

This position requires sitting the majority of the time with limited walking and standing. All work occurs indoors and within regular working hours. The noise level in the work environment is usually moderate.