Who We Are

NFP, an Aon company, is a multiple Best Places to Work award winner in Business Insurance who has also earned the 5-Star Diversity, Equity and Inclusion (DEI) award from Insurance Business magazine and the WORK180 employer endorsement. We are an organization of consultative advisors and problem solvers. We help companies and individuals around the globe address their most significant risk, workforce, wealth management and retirement challenges through custom solutions and a people-first approach. To learn more, please visit: https://www.NFP.com.

Basic Function: This is a full-time exempt position. Responsibilities include service and claims resolution, HR assistance, benefits administration support, implementation and contract review, communications, compliance expertise, and vendor accountability for performance standards. Along with Client Management staff, Account Manager has documentation responsibilities to include maintaining Salesforce service cases, updating checklists and client files, and communicating to clients regularly on outstanding issues.

Principal accountabilities:

Essential Core Duties and Responsibilities

• Vendor Liaison for clients
• Responsible for maintaining outstanding checklists and renewal timelines
• Problem-resolution for ongoing or escalated issues
• Responsible for running carrier reports where applicable, or ordering monthly reporting directly from the carrier
• Responsible for negotiating with vendors to provide competitive quotes. Provide contract review, comparisons and recommendations for renewals by established deadlines
• Proactive customer service and HR support
• Maintain internal files and databases with all client data
• Implementation and compliance support
• Proficient in completing fully insured NFP renewal package

• Assist and organize the onboarding process for all new business cases and new business lines on designated accounts
• Experienced in Voluntary Benefits, Work Site Products and Enrollment/Eligibility Options for Clients to include Benefits Administration Systems

• Proficient in carrier alternatives, products and systems
• Attendance at weekly Health and Welfare meetings, planning sessions and NFP-Sponsored events

Desired Skills

• Exceptional written, oral, interpersonal communication skills
• Advanced MS Office skills, to include excel, word, power point
• Strong client development and relationship building skills
• Ability to work both independently and within a team environment
• Exceptional attention to detail and time management skills
• Strong aptitude for organization and prioritization
• Desire to work in a fast-paced environment with flexibility in duties and responsibilities

Desired Qualifications:

• 5 years’ experience in Employee Benefits Administration. Bachelor's degree preferred.  

Licensing/Certifications:

• Health & Life Insurance License

What We Offer

NFP is proud to offer a competitive salary, PTO and paid holidays, 401(k) with match, exclusive discount programs, health and wellness programs, and more. Our people-first culture focuses on building and nurturing lifelong relationships with our employees because, at the end of the day, we exist to be there for others.

NFP and You... Better Together!

NFP is an inclusive Equal Employment Opportunity employer.