Who We Are:  

Lenox Advisors brings together sophisticated solutions in wealth management and insurance services to high-net-worth individuals and their families. As a wholly owned subsidiary of NFP Corp., we combine the culture of a boutique firm with the stability and backing of a large corporation to create an environment that's truly unique. NFP, an Aon Company, is a multi-year Best Places to Work award winner in Business Insurance who has also earned the 5-Star Diversity, Equity and Inclusion (DEI) award from Insurance Business magazine and the WORK180 employer endorsement. We are an organization of consultative advisors and problem solvers. We help companies and individuals around the globe address their most significant risk, workforce, wealth management and retirement challenges through custom solutions and a people-first approach. To learn more, please visit: https://www.NFP.com.

The position supports the New Business Team by providing a foundation to the department’s productivity as well as overall operational support. The Team Support Coordinator will assist in managing new application submissions, payments, and medical record collection. This is a full-time opportunity working a hybrid schedule from our NYC office. 

Job Accountabilities: 

• Process new business applications (life, disability insurance, etc.) in collaborating with Lenox case managers and underwriters
• Scan and upload documents to our client management database
• Update client information and policy record maintenance
• Coordinate policy issuance and distribution, communicate with financial advisors and their support staff
• Responsible for ordering medical records, follow-ups, and communicating updates
• Manage incoming payments and deposits, collaborating with the accounting team
• Provide ad hoc support for projects and tasks as needed
• Serve as a liaison between team members, departments, and external partners

Job competencies:

Required Knowledge  

• Can effectively navigate within Lenox, MassMutual/Fieldnet, NFP/Blueprint
• Strong organization skills and high attention to detail
• Thorough, accurate, and reliable when performing and completing job tasks
• Can define and explain the various steps in our processes
• Capacity to solve problems while considering impact to client and firm
• Microsoft office skills (Outlook, Word, Excel, and PowerPoint)
• Lenox's proprietary CRM and workflow system power user in New Business-related areas

Required Skills/Abilities  

• Work effectively with others to drive results
• Presents an appropriate professional appearance and demeanor with team members and clients (Internal and/or external)
• Manages time well to accomplish work tasks within established deadlines
• Is flexible and open minded
• Thorough, accurate, and reliable when performing and completing job tasks
• Strong communication, interpersonal and negotiation skills
• Dedicated to exceeding internal and external client expectations
• Works effectively under pressure
• Has a strong sense of urgency about solving problems and getting work done
• Use of good judgment to accomplish work assignments without compromising the firm’s integrity
• Embraces technology with optimism and positivity
• Ability to work in a team environment
• Views problems as opportunities to improve processes and make things better
• Ability to incorporate appropriate phone etiquette

Required Behaviors/Attitudes

• Use good judgment to accomplish work assignments without compromising the firm’s integrity
• Demonstrates a high level of dependability in all aspects of the job
• Cope with change with optimism and positivity
• Behaves in a way that leads others to trust him/her
• Willingly assist others who may need assistance with their day to day
• Takes responsibility and accountability
• Demonstrate openness to new organizational structures, procedures, and technology
• Effectively contribute to the work of the team

Education:

• College Degree Preferred

Experience:

• 0-2 Years of Industry Experience

Licenses: 

•  No license required

What We Offer: 

We're proud to offer a competitive salary, PTO & paid holidays, 401(k) with match, exclusive discount programs, health & wellness programs, and more. Our PeopleFirst culture focuses on building and nurturing lifelong relationships with our employees because, at the end of the day, we exist to be there for others. The base salary range for this position is $45,000 –$65,000. The base salary offered will be determined by factors including, but not limited to, experience, credentials, education, certifications, skill level required for the position, the scope of the position, and geographic location. Actual base salary offered will be determined on a case-by-case basis. In addition to the base salary, this position may be eligible for performance-based incentives.

NFP and You... Better Together! 

NFP and Lenox Advisors is an inclusive Equal Employment Opportunity employer.