Let’s change lives together.

Join a purpose-driven community of champions.

The Revenue Cycle Representative is responsible for the collection of outstanding balances from commercial insurance and self-pay payers, as well as continuously improving revenue cycle processes. Manage client business accounts, policy applications and collection activities.

Job Requirements:

• High School diploma or GED
• Computer proficiency in a Windows environment, knowledge of Microsoft Office products with an emphasis in Excel.
• Adequate written skills to accurately complete required documentation within the time frames prescribed
• Excellent organizational skills

Essential Responsibilities:

1. Responsible for overall credit and collections activities of client accounts.
2. Maintain integrity of accounts receivable ledger, including aged receivable monitoring on a ongoing basis.
3. Responsible for maintaining current knowledge of revenue components including benefit plans, contract terms and rates and billing forms and codes.
4. Check status of claims through use of telephone, websites and/or other means available.
5. Document adjustments needed to client accounts.
6. Identify & recommend adjustments needed to client accounts.
7. Pursue collection activities and follow up for balances outside of established norms.
8. Coordinate collection activities with outside agencies, including court appearances, as needed.
9. Maintain consistency in application of credit policies throughout the revenue cycle – from admission to final account resolution.
10. Provide feedback & education to departments/internal customers with regards to issues that impact revenue flow and or capture
11. Provide appropriate documentation and reports designed to assist in fiscal management of the agency.
12. Serve as a member of the Revenue Cycle Team and participate in all team meetings and activities.
13. Understand and comply with all of the principles established by the Rosecrance Corporate Compliance Program and Code of Conduct.
14. Perform all responsibilities in compliance with the mission, vision, values and expectations of Rosecrance.
15. Deliver exceptional customer service consistently to every customer.

Schedule: Monday-Friday, 8:30am-5pm

Work Location: Rosecrance Health Network – Rockford, IL

Benefits: Rosecrance values its employees and offers a comprehensive benefits package, including:

• Salary based on education, experience, and credentials
• Medical, dental, and vision insurance with multiple plan options to meet your needs
• 401(k) plan with employer match and discretionary employer contribution
• Group Life Insurance including LTD and AD&D
• Tuition assistance and licensure/certification reimbursement
• Paid Time Off, sick time, bereavement leave
• Referral program earning up to $1,000 per hire!
• Wellness plan with certain facilities offering an on-site gym
• Daily pay available through financial wellness provider: UKG Wallet

About Us:

Rosecrance has been at the forefront of providing behavioral health services for over a century. Our mission is to empower individuals and families to overcome substance abuse and mental health challenges through evidence-based therapies and compassionate care. Join us in our mission to foster lasting recovery and transform lives.

We are committed to providing careers that make a difference in the lives of the people we serve and the people we employ. We do this through the work we do, our core mission and values, our employee resources, and especially through our purpose-driven community of opportunity and hope.

Health and Safety:

Committed to upholding a drug-free environment, we prioritize the safety and well-being of both our employees and those under our care. Our zero-tolerance policy extends to all forms of drug use, including marijuana. As a part of our hiring process, candidates are required to undergo an occupational health screening, further ensuring the safety and security of our workplace community.

Equal Employment Opportunity:

Rosecrance is an equal opportunity employer and values diversity in the workplace. We do not discriminate based on race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, marital status, veteran status, or any other legally protected status. Our hiring decisions are based solely on qualifications, skills, and experience relevant to the requirements of the position.

Rosecrance proudly participates in the AARP Employer Pledge Program and is a partner of MSEP (Military Spouse Employment Partnership).