46 Client Relationship Manager (remote) Jobs in Baltimore, MD
CareFirst BlueCross BlueShield is Hiring a Remote Client Relationship Manager (remote)
Essential Functions
- Acts as the primary point of contact for client?s HR staff, identifying, assessing, and responding to service questions, while providing personalized, comprehensive, and timely verbal and/or written answers. Demonstrates independent thinking and flexibility while servicing account?s requests related to benefit administration, enrollment, billing, claims, operating procedures, and regulatory compliance.
- Applies superior communication, analytical, and problem-solving skills to resolve or triage inquires to the respective business partners within the company. Responsible for documenting, tracking, coordinating, and closing issues and communicating results back to client.
- Builds and maintains an active and strong cultivated relationship with client, acting as a trusted advisor.
- Maintains an in-depth knowledge of benefit administration, system platforms, vendor partnerships, and corporate and medical policies, providing quick and accurate assistance to the client. SME for internal departments, providing expert knowledge of client?s overall plan design.
- Support the Account Manager in conducting nationwide employer and employee educational and communication meetings in person and virtually. Partners with onboarding and account management team to assist with providing an exceptional client experience during new business implementation and renewing account retention.
Experience: 3 years' Experience in sales, sales support, implementation, benefit administration or customer service is required
Preferred Qualifications
- Experience in a sales administration role.
- Sales/Customer Support experience.
- Superior communication skills and knowledge of employee benefits issues necessary to effectively communicate with clients and prospects concerning employee benefit lines of coverage.
- Ability to problem solve, strong organizational skills, detailed oriented, responsive and self-motivated, works independently as well as part of a team.
- Proficiency with Microsoft Word and Excel is required, basic working knowledge of PowerPoint preferred.
- Knowledge of production information, technology and new legislation., Proficient
- Must be able to effectively work in a fast-paced environment with frequently changing priorities, deadlines, and workloads that can be variable for long periods of time. Must be able to meet established deadlines and handle multiple customer service demands from internal and external customers, within set expectations for service excellence. Must be able to effectively communicate and provide positive customer service to every internal and external customer, including customers who may be demanding or otherwise challenging.
Salary Range DisclaimerThe disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the work is being performed. This compensation range is specific and considers factors such as (but not limited to) the scope and responsibilites of the position, the candidate's work experience, education/training, internal peer equity, and market and business consideration. It is not typical for an individual to be hired at the top of the range, as compensation decisions depend on each case's facts and circumstances, including but not limited to experience, internal equity, and location. In addition to your compensation, CareFirst offers a comprehensive benefits package, various incentive programs/plans, and 401k contribution programs/plans (all benefits/incentives are subject to eligibility requirements).
DepartmentClient Relationship Managers
Equal Employment OpportunityCareFirst BlueCross BlueShield is an Equal Opportunity (EEO) employer. It is the policy of the Company to provide equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.
Where To ApplyPlease visit our website to apply: www.carefirst.com/careers
Federal Disc/Physical DemandNote: The incumbent is required to immediately disclose any debarment, exclusion, or other event that makes him/her ineligible to perform work directly or indirectly on Federal health care programs.
Physical DemandsThe associate is primarily seated while performing the duties of the position. Occasional walking or standing is required. The hands are regularly used to write, type, key and handle or feel small controls and objects. The associate must frequently talk and hear. Weights up to 25 pounds are occasionally lifted.
Sponsorship in USMust be eligible to work in the U.S. without Sponsorship.
Job Summary
Full Time
$59k-79k (estimate)
07/03/2024
07/31/2024
CAREFIRST.COM
Owings Mills, MD
<25
Related Companies
The job skills required for Client Relationship Manager (remote) include Client Relationship, Problem Solving, Communicates Effectively, Customer Service, Communication Skills, etc. Having related job skills and expertise will give you an advantage when applying to be a Client Relationship Manager (remote). That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Client Relationship Manager (remote). Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Client Relationship Manager (remote) positions, which can be used as a reference in future career path planning. As a Client Relationship Manager (remote), it can be promoted into senior positions as a SB Financial Services Relationship Manager II that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Client Relationship Manager (remote). You can explore the career advancement for a Client Relationship Manager (remote) below and select your interested title to get hiring information.
If you are interested in becoming a Client Relationship Manager, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Client Relationship Manager for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Client Relationship Manager job description and responsibilities
While account executives focus on the goals of their employer throughout their communications with clients, the targets of client relationship managers are more closely aligned to those of the client.
03/15/2022: Troy, NY
Client relationship managers are responsible for building and maintaining good relationships with clients by listening to complaints or concerns and resolving them.
03/04/2022: Santa Cruz, CA
Build positive and productive relationships with clients for business growth.
01/20/2022: Concord, NH
Schedule regular meetings, discussions, teleconferences and visit client offices to strengthen the relationships.
03/25/2022: New Orleans, LA
To maintain this strong client relationship, the client relations manager must consistently work to ensure they satisfy the client.
04/07/2022: Stockton, CA
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Client Relationship Manager jobs
Since they work directly with clients, they often conduct meetings with clients via phone calls, emails or video chats.
02/28/2022: Topeka, KS
Some may travel to conferences and conventions to mingle with current clients and recruit prospective customers.
03/28/2022: Detroit, MI
Learning the needs of clients and developing plans to meet them.
04/08/2022: Bridgeport, CT
Have a genuine care for the success of the business.
02/25/2022: Utica, NY
Managers must understand the different reasons for the types of relationships, and provide the customer with what they are looking for.
03/21/2022: Springfield, MO
Step 3: View the best colleges and universities for Client Relationship Manager.
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