1 Customer Service Advocate I (Hybrid) Job in Owings Mills, MD
CareFirst BlueCross BlueShield is Hiring a Customer Service Advocate I (Hybrid) Near Owings Mills, MD
Essential Functions
- Provides first- level problem resolution to member, provider & broker inquiries via telephone by gathering and researching information; examine claim submissions verifying claim and system accuracy as well as liability, validate customer understanding of information and resolves issues based on applicable policies and procedures.
- Uses knowledge of products and the contractual provisions that govern administration to provide customer service and education, to interpret contractual language to the customer for the purpose of providing benefit utilization and limitations, to determine the need for managed care initiatives, and to administer all types of services to customers within the business segment through telephonic inquiries, written and/or electronic inquiries and claims adjustments, if applicable. Appropriately documents all client interactions according to established departmental procedures.
- Delivers accurate information to customers in accordance with performance goals and objectives.
- Maintains customer records by updating account information by effectively utilizing the business areas enrollment/inquiry tracking system & processes.
- Participates in ongoing education related to new services, industry topics, and skills.
Experience: Less than one year customer service experience.
Preferred Qualifications
- Less than 1 year experience in a call center customer service role or experience with medical or insurance terminology.
- Successful completion of the training provided.
- Demonstrated skills as an empathetic and compassionate communicator.
- Ability to quickly gain customer trust and confidence.
- Demonstrated PC navigation and data entry skills.
- Strong interpersonal communication skills.
- Good oral and written communication skills.
- Must be able to meet established deadlines and handle multiple customer service demands from internal and external customers, within set expectations for service excellence. Must be able to effectively communicate and provide positive customer service to every internal and external customer, including customers who may be demanding or otherwise challenging.
Salary Range DisclaimerThe disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the work is being performed. This compensation range is specific and considers factors such as (but not limited to) the scope and responsibilites of the position, the candidate's work experience, education/training, internal peer equity, and market and business consideration. It is not typical for an individual to be hired at the top of the range, as compensation decisions depend on each case's facts and circumstances, including but not limited to experience, internal equity, and location. In addition to your compensation, CareFirst offers a comprehensive benefits package, various incentive programs/plans, and 401k contribution programs/plans (all benefits/incentives are subject to eligibility requirements).
DepartmentDC Customer Service
Equal Employment OpportunityCareFirst BlueCross BlueShield is an Equal Opportunity (EEO) employer. It is the policy of the Company to provide equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.
Where To ApplyPlease visit our website to apply: www.carefirst.com/careers
Federal Disc/Physical DemandNote: The incumbent is required to immediately disclose any debarment, exclusion, or other event that makes him/her ineligible to perform work directly or indirectly on Federal health care programs.
Physical DemandsThe associate is primarily seated while performing the duties of the position. Occasional walking or standing is required. The hands are regularly used to write, type, key and handle or feel small controls and objects. The associate must frequently talk and hear. Weights up to 25 pounds are occasionally lifted.
Sponsorship in USMust be eligible to work in the U.S. without Sponsorship
Job Summary
Full Time
$39k-49k (estimate)
06/19/2024
07/14/2024
CAREFIRST.COM
Owings Mills, MD
<25
Related Companies
The job skills required for Customer Service Advocate I (Hybrid) include Customer Service, Call Center, Billing, Written Communication, Troubleshooting, Data Entry, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Service Advocate I (Hybrid). That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Service Advocate I (Hybrid). Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer Service Advocate I (Hybrid) positions, which can be used as a reference in future career path planning. As a Customer Service Advocate I (Hybrid), it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Service Advocate I (Hybrid). You can explore the career advancement for a Customer Service Advocate I (Hybrid) below and select your interested title to get hiring information.
If you are interested in becoming a Customer Service Advocate, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Service Advocate for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Service Advocate job description and responsibilities
Customer services advocates represent the needs of the customer to companies or agencies, ensuring that they receive high-quality service.
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Those are the people who work for consumer protection agencies might help clients file lawsuits and ensure companies follow federal and state business regulations for fair operating practices.
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Customer service advocates who work for private companies might conduct research to find out what competitors do for their customers.
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May create new training materials for customer-facing teams reflecting new policies and procedures.
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They may assist representatives as they handle complex customer service situations or take charge of client outreach.
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Service Advocate jobs
Many customer service advocates perform customer research to understand what their customers expect from their services.
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Salaries and benefits for customer service advocates can depend on experience, education and geographical location.
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They may also ask the client services team for their feedback on the new policies and make adjustments based on those recommendations.
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A good Customer Service Advocate must have excellent communication skills since they will be speaking directly with customers.
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Customer Service Advocate need a mix of technical skills and human skills.
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Step 3: View the best colleges and universities for Customer Service Advocate.
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