24 Senior Systems Engineer (Remote) Jobs in Owings Mills, MD
CareFirst BlueCross BlueShield is Hiring a Remote Senior Systems Engineer (Remote)
This role will require shift work. The CareFirst Technology Operation Center covers a 24/7 operation, and members are asked to be flexible in providing coverage outside of their normal shift hours, when the need arises. Position is for full time employment and can be performed fully remote.
Essential FunctionsProvide eyes-on-glass monitoring using Dynatrace and other monitoring tools.
Support a 24x7 system monitoring service to proactively identify and assess problems.
Provide oversight, coordination, and visibility for critical business processes.
Perform system health checks.
Identify, investigate, verify, report, communicate, and escalate critical events.
Review device logs documentation and analysis.
Develop runbooks for repeatable processes.
Will follow basic triage steps, monitor production systems, and assure their high availability.
Facilitate and coordinate the necessary IT response to system problems.
Provide event management and problem management support to service owners and IT managers.
Coordinate and facilitate conference bridges as part of even management.
Author reports, participate in incident review meetings, participate in active incident and problem management activities, routinely follow up on long-term problems, prepare data for status/findings presentations, prepare flowcharts and draft process documents for team activities.
Communicate to stakeholders; support and facilitate open communication between all stakeholders.
Supervisory ResponsibilityPosition does not have direct reports but is expected to assist in guiding and mentoring less experienced staff. May lead a team of matrixed resources.
QualificationsEducation Level: Bachelor's Degree in Information Technology or Computer Science OR in lieu of a Bachelor's degree, an additional 4 years of relevant work experience is required in addition to the required work experience.
Experience: 5 years software, hardware and/or systems engineering related experience.
Preferred Qualifications
- 3 years IT experience and understanding of performance monitoring tools.
- 3 years Dynatrace monitoring experience.
- 2 years operating in a command center in an Event Monitoring/Event Management role.
- Ability to assess and monitoring events and respond or escalate accordingly.
- 3 years experience working with Splunk, SCOM, SolarWinds or other performance monitoring tools.
- Process engineering or process management experience.
- Experience working in a ServiceNow environment.
- Ability to collaborate to solve technical problems across teams.
- Excellent communication skills both written and verbal.
Salary Range: $94,392 - $187,473
Salary Range DisclaimerThe disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the work is being performed. This compensation range is specific and considers factors such as (but not limited to) the scope and responsibilites of the position, the candidate's work experience, education/training, internal peer equity, and market and business consideration. It is not typical for an individual to be hired at the top of the range, as compensation decisions depend on each case's facts and circumstances, including but not limited to experience, internal equity, and location. In addition to your compensation, CareFirst offers a comprehensive benefits package, various incentive programs/plans, and 401k contribution programs/plans (all benefits/incentives are subject to eligibility requirements).
DepartmentPerformance and Monitoring Man
Equal Employment OpportunityCareFirst BlueCross BlueShield is an Equal Opportunity (EEO) employer. It is the policy of the Company to provide equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.
Where To ApplyPlease visit our website to apply: www.carefirst.com/careers
Federal Disc/Physical DemandNote: The incumbent is required to immediately disclose any debarment, exclusion, or other event that makes him/her ineligible to perform work directly or indirectly on Federal health care programs.
Physical DemandsThe associate is primarily seated while performing the duties of the position. Occasional walking or standing is required. The hands are regularly used to write, type, key and handle or feel small controls and objects. The associate must frequently talk and hear. Weights up to 25 pounds are occasionally lifted.
Sponsorship in USMust be eligible to work in the U.S. without Sponsorship.
Job Summary
Full Time
$109k-132k (estimate)
06/19/2024
07/13/2024
CAREFIRST.COM
Owings Mills, MD
<25
Related Companies
The job skills required for Senior Systems Engineer (Remote) include Systems Engineering, Computer Science, Presentation, Communication Skills, Coordination, etc. Having related job skills and expertise will give you an advantage when applying to be a Senior Systems Engineer (Remote). That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Senior Systems Engineer (Remote). Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Senior Systems Engineer (Remote) positions, which can be used as a reference in future career path planning. As a Senior Systems Engineer (Remote), it can be promoted into senior positions as a Systems Architect that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Senior Systems Engineer (Remote). You can explore the career advancement for a Senior Systems Engineer (Remote) below and select your interested title to get hiring information.
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