About Us

Reporting to the Director, Care Coaching, the Manager, Care Coaching provides leadership of programs and processes that support caregivers through remote technology-driven coaching. This individual will manage a team of coaches and care advisors to effectively engage caregivers, resulting in improved health outcomes, lower caregiver burden, and reduce costs. This includes implementing operational and technical tactics to effectively expand the program and ensure forward compatibility with Careforth’s evolving products and partnerships.

What You Will Do:

• Lead a team of care coaches and care advisors to support Caregiver Coaching from the referral management process through the caregiver journey, ensuring key performance indicators and goals are met
• In collaboration with other leaders, support development and management of retention strategies to achieve/exceed census goals; review and report on referral activities and trends, working with management to address enrollment challenges
• Facilitate interdisciplinary case reviews and tracking of emerging risk cases; work interdisciplinary on risk mitigation strategies and follow-up
• Responsible for development, implementation, delivery, and evaluation of Careforth’s coaching programs, as well as continuous process improvement activities
• Represent Careforth to partners and clients, serving as coaching operations expert
• Support workflow, capacity, and key performance metrics driving to program outcomes; manage departmental resources and goals to drive scalability and growth
• Ensure departmental compliance with all regulatory, contracts and accreditation agency standards
• Coach and mentor team members and identify individual or team training needs; setting the team up for sustainable high-performance and a motivating, engaging work environment
• Perform other duties as assigned

What You Will Bring:

• 3 years of progressive people management and leadership experience with proven ability to motivate and develop staff
• 3 years of program or solution development experience in various settings including Medicaid state-level programs and/or managed care organization required
• Demonstrated ability to develop workflows, training documents, communications, and metrics
• Comfort with start-up operations and navigating unchartered territory; views ambiguity as an opportunity and not a deterrent
• Ability to develop, refine and continuously evaluate programs, processes, with limited framework and direction
• Proficiency in common software and web-based applications (MS Office, case management systems)