You haven't searched anything yet.
Company Overview:
GoIcon is a fast-growing SaaS business focused on building a leading technology platform in the senior care market. Our mission is to improve the aging experience by empowering senior care communities with unparalleled communication and engagement technology. At Icon, you will collaborate with multiple teams, work across disciplines, and encounter many challenges that are new and exciting. Each day, you’ll be working towards profoundly transforming senior care. We are a remote team, although most of our employees are in the New England and Greater Chicago areas.
Position Overview:
As a Customer Support Specialist at GoIcon, you will be at the forefront of our customer interactions, providing timely and effective support to ensure our clients have a seamless experience with our products. You will play a crucial role in resolving inquiries, troubleshooting technical issues, and delivering personalized assistance to our diverse customer base made up of Staff at Senior Living Facilities, Seniors, and Families of those Seniors.
Your Impact – Responsibilities:
Essential Functions:
Customer Support: Provide effective conflict resolution and problem management to ensure effective and consistent contract services.
Customer Marketing: Implementation of new customer programs and enhancements to existing customer programs.
Actively participates in intra and inter-departmental effectiveness.
Qualifications & Attributes
Full Time
IT Outsourcing & Consulting
$55k-72k (estimate)
05/11/2024
07/10/2024
caremerge.com
CHICAGO, IL
25 - 50
2012
ASIF KHAN
<$5M
IT Outsourcing & Consulting
Founded in 2012, Caremerge is on a mission to reinvent the senior living experience. We do this by providing communities with an all-in-one platform that empowers families, residents, and staff. Our robust platform is made up of four core solutions: Family Engagement, Community Engagement, Calendar Central, and Chronic Care Management. Find out how, email us at info@caremerge.com. Find additional information at www.caremerge.com.
The job skills required for Customer Support Specialist include Customer Service, Problem Solving, Products and Services, Billing, Scheduling, Customer Support, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Support Specialist. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Support Specialist. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer Support Specialist positions, which can be used as a reference in future career path planning. As a Customer Support Specialist, it can be promoted into senior positions as a Customer Service Representative IV that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Support Specialist. You can explore the career advancement for a Customer Support Specialist below and select your interested title to get hiring information.
If you are interested in becoming a Customer Support Specialist, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Support Specialist for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Support Specialist job description and responsibilities
To enhance customer experience, they help customers complete purchases, upgrades/returns and frequently provide necessary technical assistance.
01/27/2022: Johnstown, PA
They are also responsible for conducting surveys on the products or services and communicating customer feedback.
01/30/2022: Chico, CA
A Customer Support Specialist will also replace products or process payment refunds as needed.
01/18/2022: Rockford, IL
They help customers with their queries and complaints.
02/18/2022: Richland, WA
Listen to customer complaints and provide adequate solutions for their problem via phone or email.
02/14/2022: San Diego, CA
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Support Specialist jobs
Communication skills come as pretty much as a given, concerning customer support.
02/15/2022: Troy, NY
Make Connections and Give Compliments.
01/07/2022: Lompoc, CA
Ensure that customers understand the resolution and provide on-going education to customers.
01/11/2022: Spokane, WA
Compile and analyze customer requirements to give the best advice and resolve their query.
02/20/2022: Pensacola, FL
Customer service experience- A thorough knowledge of how to delight customers through strong researching, problem solving and troubleshooting skills.
01/09/2022: Chattanooga, TN
Step 3: View the best colleges and universities for Customer Support Specialist.