**Nurse Residency Program**

Create healthier tomorrows and start your career as a Nurse Resident at HCA Healthcare

There are many reasons HCA Healthcare is an employer of choice. We foster an environment of personal and professional growth, while supporting our nurses as they transition from student to professional nurse. Our nurse residency program gives you the confidence and skills you need to set you up for success.

**Customer Service Support Representative**

*star_rate* New **Description**

**Introduction**

**Benefits**

We are committed to providing our employees with the support they need. At Work from Home, we offer eligible colleagues an attractive benefit package that includes medical, wellbeing, dental and vision benefits along with some unique benefits including:

* Medical, Dental, Vision, Life Insurance and Flexible Spending

* Paid Time Off (**PTO**) and Personal Leave

* **401K** (100% annual match - 3% to 9% of pay based on years of service)

* **Academic Assistance** and **Reimbursements** for Tuition and Student Loans

* **Employee Discounts** including Tickets, Retail, Mental Health Apps, Education Apps, Identity Theft Protection etc.

* **Home**, **Auto**, and **Pet Insurance**

* Employee Stock Purchase Program (**ESPP**)

* **Short Term** & **Long Term Disability** coverage

* **Adoption** Assistance

* **Legal Benefits** and lots more!

Come join our team as a(an) Customer Service Support Representative. We care for our community! Just last year, HCA Healthcare and our colleagues donated $13.8 million dollars to charitable organizations. Apply Today!

**Job Summary and Qualifications**

As a National Contact Center Management (NCCM) Patient Care Liaison, you will be responsible for providing and contributing to the companys mission, vision, and values by receiving inbound, outbound and electronic requests to assist in scheduling patient appointments and services.

What you will do in this role:

You will speak with customers, patients and stakeholders

You will perform all components of call processing for inbound and outbound contacts while documenting those calls in the system

You will ensure performance and quality standards are met

You will receive constructive feedback and coaching

You will demonstrate the ability to be kind, compassionate, considerate, approachable, friendly and open minded

You will provide superior customer service to internal and external customers and patients

You will support the vision and strategy of the contact center while positively promoting the services offered and elevating issues to contact center leadership

Qualifications you will need:

Entry level knowledge required, which can be generally obtained through completion of a High School Diploma or GED

One year of customer service experience required

One year of experience using an internet-based software program

> "The great hospitals will always put the patient and the patient's family first, and the really great institutions will provide care with warmth, compassion, and dignity for the individual."- Dr. Thomas Frist, Sr.

> HCA Healthcare Co-Founder If you are looking for an opportunity that provides satisfaction and personal growth, we encourage you to apply for our Customer Service Support Representative opening. We promptly review all applications. Highly qualified candidates will be contacted for interviews. **Unlock the possibilities and apply today!**

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Email In compliance with the emergency regulation issued by the Centers for Medicare & Medicaid Services (CMS) dated November 4, 2021, and company policy, **this role MAY require** you to have received the first dose of a two-dose COVID-19 vaccination series (or a one-dose COVID-19 vaccination) by February 28, 2022, or to have applied for a medical or religious exemption (including booster for California). **(For further clarification, please ask your recruiter.)** We are committed to providing an inclusive work environment where everyone is treated with fairness, dignity and respect. Recruiting and retaining a diverse staff reflective of the patients and communities we serve.

Equal employment opportunities (EEO) are provided to all employees and applicants for employment without regard to race, color, religion, gender, national origin, citizenship, age, disability, sexual orientation, genetic information, gender identity, protected veteran status, or any other legally protected category in accordance to applicable federal, state, or local laws. The policy applies to all terms and conditions of employment including, but not limited to, hiring, placement, promotion, termination, layoff, transfer, leaves or absence, compensation and training.