Description

The ESSHI Case Manager is responsible for supporting clients in maintaining stable housing. The position provides support to community members who have experienced episodes of homelessness and works to ensure clients have access to high quality support services. Activities conducted by this position fall within the following three categories: 1) Care coordination and support service referrals 2) Individualized service plan development and review and 3) Administrative program oversight and regulation compliance. 

Requirements

 ESSENTIAL RESPONSIBILITIES

• Determine if client referrals meet eligibility guidelines for the housing program.
• Provide services directly to clients or determines with supervisor if a referral to a partner agency is more appropriate. 
• Responsible for scheduling and facilitating monthly meetings with medical providers to coordinate and track mutual client services.
• Track important client medical metrics.
• Support clients to engage and receive medical care.
• Support clients to find and maintain stable housing. 
• Responsible for regularly updating client information within a secure database.

EXPERIENCE

• At least one year of direct case management or relevant experience. 

EDUCATION 

• Bachelor’s degree preferred. 

Additional Education or Certification: n/a

SKILLS & ABILITIES

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. 

? Ability to relate to culturally diverse populations. 

? Familiarity with public assistance and other local resources.

? Ability to work effectively in a shared decision-making model as a team member.

? Ability to follow regulations and complete written documentation as required by employer and funders.

? Ability to work collaboratively with internal and external stakeholders.

? Ability to establish rapport with persons served to support them in gaining life skills and confidence.

? Discretion to know when a client needs support verse Case Manager intervention to meet service goals.

? Experience with MS Word, Outlook, Excel, OneDrive, and SharePoint preferred. 

? Must possess excellent communication skills, both orally and in written form.

TRAVEL

• Must have a clean and valid NYS license.
• Travel in the field as necessary.

LOCATION

Albany, NY

WORK WEEK

Full time role, 40 hours per week. Monday through Friday with hours flexible between 7:30am-6:00pm