CareSource is Hiring an Operations Specialist II - R7300 Near Dayton, OH
Job SummaryThe Operations Specialist II provides analytical support and leadership for project impacting Claims and key internal Claims projects. Essential Functions
Represent claims on cross-functional project work teams
Submit, monitor and prioritize IT tickets for the Claims department
Review special projects and identify issue trends and potential resolutions
Assist with Onbase reporting and processes
Develop and draft P&P’s and job aides for Claims
Assist in training claims staff on claims processing policy and procedures
Assist in educating/training Business Partners on claims functions
Research and resolve provider claim issues and escalations by analyzing system configuration, payment policy, and claims data.
Perform analysis of all claims data in order to provide decision support to Claims management team
Identify and quantify data issues within Claims and assist in the development of plans to resolve data issues
If assigned to Research and Resolution team, responsibilities include:
Represent Claims Department at requested provider calls and visits
Provide feedback and/or face-to-face interaction with providers for claims research and resolution
Responsible for research and resolution of claims issues for all assigned provider inquiries and submissions
Responsible for managing provider issues adhering to Workflow processes and tools (Facets and Onbase)
Provide input for claims business requirements, testing processes and implementation tasks and plans
Perform any other job related instructions, as requested
Education And Experience
Bachelor’s degree or equivalent years of relevant work experience required
Minimum of two (2) years of healthcare claims environment is required
Competencies, Knowledge And Skills
Advanced level experience in Microsoft Word, Excel and PowerPoint
Data analysis and trending skills
Demonstrated understanding of claims operations specifically related to managed care
Advanced knowledge of coding and billing processes, including CPT, ICD-9, ICD-10 and HCPCS coding
Ability to work independently and within a team environment
Attention to detail
Familiarity of the healthcare field
Critical listening and thinking skills
Negotiation skills/experience
Strong interpersonal skills
Proper grammar usage
Technical writing skills
Time management skills
Strong communication skills, both written and verbal
Customer service orientation
Decision making/problem solving skills
Licensure And Certification
None
Working Conditions
General office environment; may be required to sit or stand for extended periods of time
Compensation Range$60,300.00 - $96,500.00 CareSource takes into consideration a combination of a candidate’s education, training, and experience as well as the position’s scope and complexity, the discretion and latitude required for the role, and other external and internal data when establishing a salary level. We are highly invested in every employee’s total well-being and offer a substantial and comprehensive total rewards package. Compensation TypeSalary Competencies
Create an Inclusive Environment - Cultivate Partnerships - Develop Self and Others - Drive Execution - Influence Others - Pursue Personal Excellence - Understand the Business
This job description is not all inclusive. CareSource reserves the right to amend this job description at any time. CareSource is an Equal Opportunity Employer, including disability and veteran status. We are committed to a diverse and inclusive work environment.