4 Patient Engagement Representative Bilingual - Spanish Speaking Jobs in Baton Rouge, LA
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Patient Engagement Representative Bilingual - Spanish Speaking
$35k-43k (estimate)
Full Time | Ancillary Healthcare
1 Week Ago
CareSouth Medical & Dental is Hiring a Patient Engagement Representative Bilingual - Spanish Speaking Near Baton Rouge, LA
- PRIMARY RESPONSIBILITIES:
- Knowledge and understanding of Employee Handbook.
- Carry out the meaning of the CSMD Mission and Vision statements.
- Practice a culture of safety to reduce or prevent risk of injury, claims, loss, or liability by utilizing the Risk Management and Infection Control Plan.
- Perform responsibilities with a high-quality standard to yield improved compliance, quality, and patient outcome measures by adhering to the Quality Improvement Plan.
- Be present and ready for work as scheduled.
- Attend in-service trainings, departmental meetings, and community events.
- Work cohesively with team members.
- Projects a friendly and upbeat tone when greeting and interacting with patients, families, providers, and coworkers in a courteous, friendly, and professional manner.
- Translates between English and Spanish.
- Effectively informs and educates patients by properly setting expectations with patients about what they should provide and expect at their appointment and other details that will facilitate a positive patient experience.
- Effectively, comprehensively utilizes the medical and dental electronic medical record (EMR) entering data, documenting, tracking, and managing patient care. Promptly and accurately scans documents in the patient's EMR.
- Schedules appointments for all new and established patients, reschedules, completes insurance verification, and accepts payments when rotating at the Front Desk.
- Displays an attention to detail and follows call center protocols regarding urgent and routine calls.
- Achieve Key Performance indicators: Efficient talk time, call completion rate, accurate information capture rates, scheduling accuracy and efficiency and patient satisfaction scores.
- Conducts household income assessment to calculate sliding fee scale costs for services and updates promissory notes accordingly when working at the Front Desk.
- Maintain accurate confidential records of patients' interactions or transactions by following patient privacy protocol, recording details of inquiries, complaints, or comments, as well as actions taken.
- Collaborate and recommend improvements in service to reduce or prevent future problems and enhance the patient experience.
- Coordinates requests for medical records with the Medical Record Department.
- Follows and actively participates in CSMD's Quality Management Plan and adheres to standards of improvement accordingly.
- Performs all job responsibilities in full compliance with all applicable laws, rules, regulations, policies, and procedures.
- Performed other duties as assigned.
- REQUIREMENTS:
- High School Diploma or equivalent.
- CMA preferred.
- Speaks Spanish fluently and experience with translating to English.
- One year of call center or customer service experience preferred.
- Detail oriented
- Must have ability to learn using medical and dental Electronic Health Records; must have strong computer skills.
- Must demonstrate a positive demeanor, and excellent verbal and written communication skills.
- Must have exceptional interpersonal communication skills to communicate effectively with callers in accordance with established policies and procedures.
- Must be able to effectively resolve conflicts and function in a team environment.
- Must have strong ability to multitask.
- SUPERVISES
- TRAINING
- PERFORMANCE MANAGEMENT EVALUATION TYPE
- PHYSICAL REQUIREMENTS:
- Visual acuity - always.
- Hand - eye coordination - always.
- Lifting approximately 10-15 lbs., Pushing, Pulling - sometimes.
- Stooping, Bending, and Standing - sometimes.
- Walking- frequent; short distances.
- WORK ENVIRONMENT:
- Indoor, environmentally controlled.
- Exposure to disease or infections.
- No vibrations.
- Exposure to artificial and/or natural light.
- Exposure to outdoor weather elements.
Job Summary
JOB TYPE
Full Time
INDUSTRY
Ancillary Healthcare
SALARY
$35k-43k (estimate)
POST DATE
06/20/2024
EXPIRATION DATE
07/13/2024
WEBSITE
caresouth.org
HEADQUARTERS
DONALDSONVILLE, LA
SIZE
1,000 - 3,000
TYPE
Private
CEO
BARBARRA MOUTON
REVENUE
$10M - $50M
INDUSTRY
Ancillary Healthcare
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