1 Technical Support Engineer Job in Centreville, VA
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Carfax is Hiring a Technical Support Engineer Near Centreville, VA
The Banking & Insurance Group (BIG) is one of the most successful divisions within CARFAX, serving the insurance, automotive finance, and credit union industries. We are in high-growth mode as the use of vehicle data in these markets is increasing exponentially. We are seeking an experienced and passionate technical support professional to join our team and help us maintain an excellent customer experience for the biggest brands in these industries who utilize our products and services in their daily operations.
This position will work with customers and partners, internal SMEs, and our software development team to ensure our products and services are performing as designed. We are looking for a well-rounded, tech-savvy thinker with a bias towards action and resolution.
At CARFAX, we believe in the power of teamwork and value in-person interactions so that we can collaborate and thrive together. This position will require 3 days in the office per week, subject to change with future business needs. What You'll Be Doing
- Interface directly with customers and partners to handle mission-critical technical requests in a 24/7 environment.
- Troubleshoot and resolve errors within various systems and access points.
- Lead root-cause and log file analyses for system delivery issues.
- Analyze data and monitor system performance with an eye for improvements.
- Utilize various products and systems to support software testing and deployment.
- Participate in Agile ceremonies with developers and product owners.
- Create and manage customer-facing documentation and communications
- 2 years of technical production support experience with a data/software company
- Highly collaborative team player with excellent written/verbal communication skills
- Exceptional problem solver with an eye for detail and the ability to derive clarity from ambiguity
- Proven self-starter who can work independently on multiple cases simultaneously
- Willingness and ability to provide rotational after-hours/on-call support
- Strong organizational and project management skills
- Experience with Salesforce, PagerDuty, New Relic, cloud computing environment (preferably AWS), or other similar tools
- BA/BS in a technical field preferred
- Competitive compensation, benefits and generous time-off policies
- 4-Day summer work weeks and a winter holiday break
- 401(k) / DCPP matching
- Annual bonus program
- Casual, dog-friendly, and innovative office spaces
- 10X Virginia Business Best Places to Work
- 9X Washingtonian Great Places to Work
- 10X Washington Post Top Workplace
- 3X St. Louis Post-Dispatch Best Places to Work
CARFAX is an Affirmative Action/Equal Opportunity Employer. It is the policy of CARFAX to provide equal employment opportunity to all persons regardless of race, color, sex, pregnancy, religion, national origin, age, ancestry, citizenship status, veteran status, military status, disability or handicap, sexual orientation, genetic information or any other status protected by federal, state or local law. In addition, CARFAX will provide reasonable accommodations for qualified individuals with disabilities. We maintain a drug-free workplace. We are a participant in E-Verify.
Job Summary
Full Time
Consumer Services
$77k-95k (estimate)
07/24/2024
08/21/2024
carfax.com
CENTREVILLE, VA
500 - 1,000
1986
Private
STEPHEN R POLK
$200M - $500M
Consumer Services
Related Companies
About Carfax
Carfax is a commercial web-based service that supplies vehicle history reports to individuals and businesses on used cars and light trucks.
The job skills required for Technical Support Engineer include Technical Support, Verbal Communication, Agile, Project Management, Teamwork, etc. Having related job skills and expertise will give you an advantage when applying to be a Technical Support Engineer. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Technical Support Engineer. Select any job title you are interested in and start to search job requirements.
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If you are interested in becoming a Technical Support Engineer, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Technical Support Engineer for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Technical Support Engineer job description and responsibilities
Responsible for providing technical support to clients in person and remotely.
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Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams
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Technical support engineers need to rise above, and not respond with anger or frustration.
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Technical support specialists provide assistance to customers experiencing technical, software and hardware problems.
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They ensure that all technical aspects are functioning optimally.
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Technical Support Engineer jobs
Taking ownership of customer issues reported and seeing problems through to resolution
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Patience, friendliness, and clear, non-technical communication are necessary to ensure customers don’t feel frustrated or talked down to.
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A Technical Support Engineer provides customer service for computer hardware and software.
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Technical support engineers require a variety of hard skills and soft skills.
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A Technical Support Engineer duties and responsibilities may revolve around maximizing computer system capabilities and making recommendations.
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Step 3: View the best colleges and universities for Technical Support Engineer.
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