50 Customer Services Coordinator Jobs in Austin, TX
Caritas of Austin is Hiring a Customer Services Coordinator Near Austin, TX
Department: Client Services
Reports To: Espero Rutland Program Manager
FLSA Status: Non-Exempt -Full Time
- Prepare monthly and quarterly reports as requested.
- Ensure the provision of excellent customer service by customer service specialists.
- Understands all services provided by Caritas of Austin.
- Develop, implement, and oversee effective customer service back-up system.
- Is “on call” and provides back-up as needed for shift work.
- Develop customer service policies, procedures and standards.
- Analyze customer service data and provide accurate reports.
- Maintain an orderly workflow.
- Respond to client grievances pertaining to customer service.
- Participate in all relevant programmatic meetings.
- Establishes clearly defines professional boundaries with staff and clients.
- Ensure customer service specialists have current resources to share with clients seeking information and referral.
- In collaboration with the program manager, makes employment decisions regarding hiring, performance evaluations, promotion, disciplinary actions, etc.
- Identify professional development needs of customer service specialists.
- Adhere to hiring policies and procedures.
- Provide supervision and support to customer service specialists. Create supervision meeting schedules.
- Develop, implement, and routinely update training protocol for customer service specialists.
- Review work schedules and delegates assignments appropriately.
- Maintain effective and appropriate communication with all supervisees.
- Participate in agency-wide planning and training functions.
- Comply with administrative procedures, reporting, and record keeping policies.
- Perform other duties as assigned.
- Design an approved plan for professional development.
- Treat clients, staff, and the general public with courtesy and respect
- Experience with internet, MS Office, and databases required. HMIS (Homeless Management Information System) experience preferred.
- Bilingual proficiency (English and Spanish or other language) preferred.
- Must possess or be able to obtain a valid Texas driver’s license within 30 days of employment.
- Employer paid health, dental, vision, life, short-term disability, and long-term disability insurance for employees.
- 14 Paid Holidays per year.
- 20 days of accrued PTO in year one with increases up to 31 days per year.
- Retirement plan with employer match.
- Discounted Rates on Gold’s Gym and Legal Shield memberships.
- Mileage Reimbursement.
- Monthly Phone Stipend.
- Monthly Paid Parking for employees who office from Downtown Location.
Job Summary
Full Time
Social & Legal Services
$62k-80k (estimate)
05/06/2024
07/04/2024
caritasofaustin.org
AUSTIN, TX
50 - 100
1964
BETH ATHERTON
$10M - $50M
Social & Legal Services
Related Companies
About Caritas of Austin
Caritas of Austin believes that when every person has a stable place to call home, they can realize their full potential and contribute to our community. We build wellbeing by making sure that people have a safe home, access to healthy groceries, jobs that provide a reliable living wage, and educational opportunities to learn life skills. All of us need a sturdy foundation and layers of support in our lives to thrive; thats what creates a strong community. Our innovative, personalized and proven approach to building wellbeing and ending homelessness creates a more vibrant Austin for everyone. ...OUR MISSION We prevent and end homelessness for people in Greater Austin. GET INVOLVED Volunteers are helping create a more vibrant Austin for all as they partner with staff members and clients to build wellbeing. Whether its serving a nutritious lunch, working with clients directly to achieve their life goals, or supporting staff members to make our programs even stronger, you are helping end homelessness together. Become a volunteer - work directly with clients, serve lunch in our Community Kitchen, or provide staff with administrative support: http://www.caritasofaustin.org/get-involved/volunteer Join our Community Advisory Board - we are always looking for diverse community professionals and leaders to promote awareness in the community, provide advisory support, and ensure long-term sustainability through resource development. Contact Amy Jackson, ajackson@caritasofaustin.org for more information. Join the Caritas team - View current job openings: https://www.caritasofaustin.org/who-we-are/careers/
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The job skills required for Customer Services Coordinator include Customer Service, Coordination, Promotion, Client Service, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Services Coordinator. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Services Coordinator. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer Services Coordinator positions, which can be used as a reference in future career path planning. As a Customer Services Coordinator, it can be promoted into senior positions as a Customer Service Representative IV that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Services Coordinator. You can explore the career advancement for a Customer Services Coordinator below and select your interested title to get hiring information.
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