Job Description

SUMMARY

Under the general direction of the Quality and Compliance Manager, the Return Material Authorization (RMA) Technician is responsible for monitoring, coordinating, and sustaining systemic parameters to streamline and maximize the overall quality and efficiency of product returns.

ESSENTIAL JOB FUNCTIONS

• Lead the identification, development, and application of elements of the RMA process, including record control, timely and accurate assessments, material processing and handling, and overall material flow.
• Generate Quality Notifications outlining the reason(s) for the return.
• Write and issue FAA Form 8130-3, Return to Service Tags
• Assist in the monitoring and execution of data collection plans.
• Monitor and track information within spreadsheets and databases, as well as action item commitments and due dates, and work with cross-functional teams to ensure the timely completion of commitments and activities while achieving high levels of quality performance.
• Support data flow and identification on area continuous improvement boards.
• Support kaizen activity and related activities.
• Conduct internal audits of RMA systems.
• Support manufacturing operations, including quality trending and data analysis, and assist with containment initiatives.
• Contributes to team effort in a collaborative and supportive manner.
• Maintains clean, organized work environment and adheres to all safety standards, procedures, and regulations.
• Adheres to all factory safety procedures and guidelines.
• Other duties as required in support of the department and the company*

SUPERVISOR RESPONSIBILITIES

The responsibilities of this role do not include supervising other employees.

Requirements

QUALIFICATIONS

To succeed in this job, an individual must satisfactorily perform each essential job function. The requirements below represent the required knowledge, skill, and ability.

Reasonable accommodations may be made to enable individuals with disabilities to perform basic functions.

EDUCATION and EXPERIENCE

• High school diploma or equivalent.
• One (1) year of relevant quality or manufacturing experience.

CERTIFICATES, LICENSES, REGISTRATIONS

None

LANGUAGE REQUIREMENTS

• Excellent verbal and written communication skills in English.
• Conversational in any other language is a plus.

MATHEMATICAL SKILLS

• Basic arithmetic : add, subtract, multiply, and divide whole numbers, fractions, decimals, and percentages.
• Basic algebra : The ability to manipulate symbols and equations to find unknown values, express relationships, and model situations.
• Basic Geometry : The ability to understand and work with shapes, angles, lines, and planes.

JOB SKILLS

• Knowledge of ERP systems, SAP preferred.
• Demonstrates good judgment and decision-making skills.
• Proficient in MS Office
• Experience within the Aerospace Industry with exposure to AS9100 and FAA regulations preferred.
• Outstanding organizational skills and experience with managing multiple deadlines at once.
• Strong technical skills including the ability to read and understand technical drawings.
• Proficient in communicating information to individuals and groups in both written and presentation form.
• Ability to be flexible and able to function comfortably in a fast paced, constantly changing, and ambiguous environment while maintaining a positive team environment.
• Reliable and flexible to work additional hours on short notice to complete orders and / or special projects to meet customer demands.
• A team player that can relate to people at all levels of the organization and possesses excellent communication skills with high ethical standards and a positive professional image.

As part of their job duties, the employee must be able to sit, stand, and walk throughout the day while frequently using their hands to handle objects and communicate verbally.

Additionally, they may need to reach, stretch, push, pull, crouch, stoop, and occasionally lift objects weighing up to fifty (50) pounds.

This role requires specific vision abilities, including close, distance, color, peripheral vision, depth perception, and the ability to adjust focus.

According to ADA regulations, reasonable accommodation will be provided to ensure that individuals with disabilities can perform the job's essential functions.

Manufacturing environment : A work environment in a manufacturing plant is the physical and social setting where goods production occurs.

Depending on the type of product, process, and plant, the work environment may vary in terms of noise, temperature, safety, and demand.

Common characteristics of a work environment in a manufacturing plant are the use of machinery and exposure to hazards such as chemicals, heat, dust, or noise, with a culture of teamwork, communication, and continuous improvement.

ENVIRONMENTAL POLICY

Carlisle Interconnect Technologies is fully committed to minimizing the environmental impact of its operations, activities, and products.

To achieve this, we adhere to all applicable environmental regulations and laws, prevent pollution, and continuously improve our environmental performance in all our global operations.

This is possible through an Environmental Management System that provides a framework for setting and reviewing our environmental objectives and targets.

We aim to identify and reduce any negative environmental impact our business activities may have.

PERSONAL PROTECTIVE EQUIPMENT REQUIREMENTS

• ASTM F 2412 2005, ANSI Z41 1999, or ANSI Z41 1991 rated safety toe shoes in specific areas.
• Clear ANSI safety-rated glasses in specific areas.
• Hearing protection in specific locations.
• Ability to compile with JSA in specific areas.

EXPORT COMPLIANCE DISCLAIMER

This position includes access or potential access to ITAR and EAR (Export Administration Regulations) technical data. Therefore, candidates must qualify as US Persons, defined as US Citizens or Permanent Residents (Green Card Holders).

Last updated : 2024-06-18