You haven't searched anything yet.
6018 - Norwood - 1320 Boston Providence Turnpike, Norwood, Massachusetts, 02062
CarMax, the way your career should be!
**General Summary:**
The Operations Manager (OM) is responsible for all aspects of the Service Operations Department at one or more assigned locations. As a senior manager the OM collaborates with Sales, Business Office, and Purchasing teams to create an exceptional associate and customer experience aligned with CarMax culture.
**Principle Duties and Responsibilities:**
Management of team and processes associated with vehicle production and servicing
Utilizes reports, analyzes information and monitors trends to identify opportunities in the business
Displays financial responsibility through P&L management
Identifies opportunities to reduce waste; identifies process improvements that are value added for customer and associate experience
Interviews, hires, trains, and promotes associates to support Service Operations and company growth
Serves as member of senior management team; collaborates to set strategy for the store and provides vision, direction, and motivation to team
Champions and implements both company and store initiatives for consistent execution and procedures
Resolves customer and associate issues
Facilitates and participates in meetings and conference calls
Associate Development
**Qualifications:**
Work requires ability to:
Read, interpret and transcribe data in order to maintain accurate records
Complete CarMax provided training in all areas of the Inventory, Cosmetic, and Production processes
Multi-task in a high energy, fast-paced work environment
Speak, listen, and write effectively in dealing with customers and associates across departments
Make independent judgments regarding critical business decisions Identify business opportunities and suggest improvements
**Education and/or Experience:**
3 Years of experience as a Manager, retail management preferred
Bachelors Degree a plus
Intermediate computer skills
**Competencies** :
This position is assigned to the CarMax Senior Manager Competencies (see CarMax Way for list of competencies)
**Working Conditions:**
May require walking or standing for an extended period of time
Combination of both indoor and outdoor environment, including working at times in noisy and/or inclement weather conditions
Rotating schedule with shifts that will include nights, weekends, holidays and 12-hour days
Occasional travel for meetings, training, and special assignments
Flexibility to work at multiple locations or relocate
Wears CarMax clothing (acquired through the company) at all times while working in the store
**Disclaimer and Approvals:**
This document is intended to describe the general nature and level of work being performed by people assigned to this job. This information is current at the time of publication. Responsibilities may include other duties as assigned and may be amended at the discretion of CarMax with or without notice.
This document has been reviewed and approved by management and Human Resources and cannot be modified without written consent by a member of management authorized to modify any such responsibilities.
CarMax is an Equal Opportunity Employer by both policy and practice and subscribes to federal and state laws which forbid discrimination because of race, color, age, religion, sex, national origin or disability. Employment at CarMax is at-will, and therefore, can be terminated, with or without cause, at any time, at the option of the associate or CarMax. This at-will employment relationship will remain in effect throughout an associate's employment with CarMax unless it is modified by a specific, express written employment contract that is signed by an officer of CarMax and the associate. This at-will employment relationship may not be modified by any oral or implied agreement. Specifically, this job description is not a contract of employment and does not create any contractual rights of any kind between the Company and its Associates.
Upon an applicant's request, CarMax will consider reasonable accommodation to complete the CarMax Job Application.
Full Time
$122k-150k (estimate)
09/09/2024
09/26/2024
carmax.com
WOODBRIDGE, VA
15,000 - 50,000
1993
Public
WILLIAM SHEETS
$10B - $50B
Retail
CarMax is a Virginia-based 225 automotive retail stores operator that sells, trades and finances new and used cars.
The following is the career advancement route for Operations Manager positions, which can be used as a reference in future career path planning. As an Operations Manager, it can be promoted into senior positions as a Senior Operations Manager that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Operations Manager. You can explore the career advancement for an Operations Manager below and select your interested title to get hiring information.