Description

Director of Business Applications

What We Seek

In this position, you will collaborate with leaders across the organization to drive data-driven business operations. The Carnegie Learning customer journey is intricately tied to a series of data-driven touchpoints, and improving enterprise applications such as Oracle and Salesforce are pivotal to the success of this role. This position is responsible for the daily administration of Oracle and Salesforce, establishing and maintaining integrations with other business systems, and contributing to the development of data dashboards for executive-level decision-making. You will work closely with internal teams and external resources to implement business application optimizations that improve productivity and efficiency.

What Your Day Will Look Like

• Optimize Customer Interactions: Positively impact customer interactions through the redesign, automation, and continuous improvement of Oracle, Salesforce and other core business applications.
  • Actively seek opportunities for continuous improvement in the functionality and efficiency of Oracle, Salesforce and other business applications.
  • Stay informed about updates, new features, and best practices within the enterprise software ecosystem and other relevant platforms.
• Lifecycle Automation and Streamlining: Identify opportunities to automate parts of the internal management of the Carnegie Learning customer lifecycle, eliminating unnecessary steps that do not add value.Leverage data to simplify, enhance, and innovate internal business processes, implementing practical and innovative ideas.
• Training and Support: Develop and implement training programs to ensure that Carnegie Learning staff are proficient in using Salesforce and other business applications. Provide ongoing support to address user inquiries, troubleshoot issues, and facilitate a smooth user experience.
  • Maintain comprehensive documentation of system configurations, processes, and integrations. Facilitate knowledge sharing within the team and across departments to enhance the overall understanding of business applications.
• People Management: Lead and manage a dynamic team of professionals responsible for business applications at Carnegie Learning, fostering collaboration, providing mentorship, and ensuring continuous skill development. Facilitate a positive work environment, align individual goals with organizational objectives, and act as a liaison between the business applications team and other departments to ensure effective communication and collaboration.
• Strategic Planning: Contribute to the development of a long-term strategic plan for business applications, aligning technology solutions with the overall goals and objectives of Carnegie Learning. Provide recommendations for future enhancements and investments in technology.
• Vendor Management: Manage relationships with third-party vendors and service providers related to business applications. Evaluate and select new vendors when necessary, ensuring that they align with the organization's needs and standards.
• Stay Informed About Industry Trends: Stay abreast of emerging trends, technologies, and best practices in business applications, data analytics, and educational technology. Evaluate the potential impact on Carnegie Learning's business operations and make recommendations for adoption where relevant.
• Budget Management: Work closely with the Finance department to manage the budget related to business applications, ensuring cost-effectiveness and optimal allocation of resources for ongoing operations and improvements.
• Change Management: Implement effective change management strategies when introducing new features, updates, or process improvements within business applications. Ensure that stakeholders are well-informed and prepared for changes.
• Cross-Functional Collaboration: Collaborate with departments such as IT, Marketing, Sales, and Customer Support to understand their unique business requirements and tailor business application solutions to meet their specific needs.
• Environment Management: Effectively manage the “sandbox” and testing environments associated with the company’s enterprise applications
• Requirements Development: Ensure the proper documentation and review of requirements associated with projects and initiatives
• Project Management: Drive the management and reporting associated with projects and initiatives that are executed by the Business Applications team
• Initiatives Alignment: Assign and review the work to each member of the team based on the company’s Business Applications projects and initiatives

What Should Be In Your Bookbag

• Bachelor’s Degree in Information Systems, or a related field (or equivalent experience) is required; Master’s degree preferred.
• Six (6) or more years of experience in Salesforce administration with advanced skills in dashboards, roles, users, data consolidations, workflows, approvals, tasks, events, and page layouts.
  • Advnaced experience with and certified in the administration of Salesforce CPQ, Sales Cloud, or Service Cloud.
  • Experience with middleware, Oracle EBS, and 3rd-party integrations
• Six (6) or more years of experience in Oracle design, implementation, and development
• Six (6) or more years of people management experience, particularly in the Business Applications or IT function
• Six (6) or more years of experience managing business applications projects and priorities
• Demonstrated experience managing external consulting relationships as well as reviewing and approving deliverables from external consultants
• Strong analytical skills for analyzing, aggregating, and reporting on data from multiple sources.
• Ability to collaborate cross-functionally with different teams internally and externally.
• Ability to design and implement business practices and systems that significantly impact internal process improvement and/or customer experience.
• Excellent verbal and written communication skills.

What Gives Us Purpose

Others teach what; we teach why. For over 25 years, Carnegie Learning has developed solutions that help students achieve Aha moments and set them up for long-term learning success. We’re driven to find new, better ways to support teachers and reach more students, so we put our leading cognitive science research and real-world insights into solutions for how students think, learn, and do their best. This is a key part of our commitment to helping teachers spark student curiosity. As a Carnegie Learning team member, you’ll work alongside a team of passionate individuals dedicated to making a real difference in the lives of students and educators.

What We Provide

• Holistic Wellbeing
  • An inclusive range of Health Insurance options, including a premium-free plan
  • Short-Term and Long-Term Disability Insurance at no cost to you
  • Access to Headspace at Work with no added cost, empowering you to enhance your mental health
• Fostering Joy
  • Flexible work arrangements with our Work From Anywhere Policy
  • Your Time, Your Way - paid time off that you can use as you see fit to recharge and nurture your personal life
• Empowering Parenthood
  • Paid Parental Leave
  • Reduced working hours on full pay for soon-to-be and new parents
  • Free access to CL products for employees and their children
• A Place for Connection
  • Quarterly Wellness Incentives
  • Monthly employee activities recognition program
  • 9 Employee Resource Groups

What We Believe

We celebrate the unique attributes, characteristics, and perspectives that define each person's individuality. This fusion of perspectives enriches our collective knowledge, fosters innovation, and empowers us all. Together, we can collectively and more effectively address issues that face our business and industry.

If our commitment to building an inclusive workplace resonates with you, we invite you to join our mission and welcome you to apply with us. Carnegie Learning is an Equal Opportunity Employer.

Qualifications