2 Customer Engagement Associate - PT Jobs in Pittsburgh, PA
Carnegie Library of Pittsburgh is Hiring a Customer Engagement Associate - PT Near Pittsburgh, PA
Location: CLP-Carrick, Pittsburgh, PA
Hiring Supervisor: Sythia McLaughlin - Library Services Manager
Number of Vacancies: 1
Unit: This position is represented by the United Steelworkers union.
Education & Physical Requirements:
- High School Diploma or GED required;
- Six months of customer service experience;
- The physical ability to bend, stoop, stand for long periods of time, frequently climb stairs, push heavy book trucks, and lift heavy loads (25 pounds). (Work environment involves everyday risks or discomforts which require normal safety precautions
typical of such places as offices or meeting rooms, e.g., use of safe work place practices with office equipment, and/or avoidance of trips and falls.)
- Excellent internal and external customer service commitment and skills;
- Excellent communication skills and the ability to work well with public, supervisors, co-workers, and system wide;
- Knowledge of CLP’s circulation policies and procedures; ability to gain working knowledge of CLP’s policies and procedures;
- Desire and ability to work with a diverse public and staff within diverse communities;
- Ability to act as a representative of CLP to the public;
- Ability to learn the current shelving system;
- Familiarity with online catalog, MS Windows and MS Office, electronic databases, Internet searching,
and experience with library circulation software preferred; - Knowledge of basic math skills;
- Bilingual or multilingual abilities a plus.
- Meeting the needs of a diverse range of customers; Answering phones, greeting customers and directing them to the appropriate staff members and resources to meet their information needs;
- Performs circulation duties such as checking materials in and out, registering customers for library cards, processing customer holds and requests;
- Provides access to library services and materials;
- Assists customers by locating and retrieving materials and demonstrating and providing instruction in the use of library equipment, including computers;
- Reshelves materials and revise shelves as needed;
- Performs clerical duties such as typing and detailed data entry;
- Processes materials including verifying records;
- Calculates and maintain daily, monthly, and yearly statistics; may contribute to monthly and annual reports;
- Performs duties related to the opening and/or closing of the department;
- Understands, advocates for, and engages with library users to ensure their needs are addressed through relevant services;
- Builds community through meaningful interactions between the Library, neighborhood, and its users;
- Works with the department supervisor(s) to ensure adoption of CLP Service Standards and related policies in circulation and customer account functions;
- Resolve customer complaints with the goal of customer satisfaction;
- Attends library meetings and participates on committees as needed;
- Creating content for various internal and external CLP sources; including websites, blogs, social media accounts and Intranet;
- Prepares new materials or repairs damaged items;
- Handling monetary transactions, including cash payments and credit transactions;
- Communicates with District and other CLP Libraries to resolve problems, complaints and any library related issues as assigned;
- Resolving minor customer behavioral and location issues, and communicating the escalation of a security issue including adhering to location safety plan;
- Providing a welcoming library space through implementation of the appropriate library behavior policy;
- Supporting new staff in achieving successful customer service experiences;
- Performs other duties as assigned.
- PA State Criminal Background Check
- PA Child Abuse History Clearance
- FBI Fingerprint Criminal Records Check
- Mandated Reporter Training
Job Summary
Full Time
Utilities
$40k-51k (estimate)
09/02/2024
11/01/2024
carnegielibrary.org
OAKLAND, PA
200 - 500
1895
TONY YOUNG
<$5M
Utilities
Related Companies
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