About Heinz College: The Heinz College of Information Systems and Public Policy offers academic programs unlike any other. We prepare students with a unique ability to conduct careful and objective analysis of relevant data, to understand and demonstrate the power of information technology, and to lead and implement change in managerial and policy contexts. We strive to create an inclusive environment that values and respects diversity, cultural sensitivity, and equity. About the Role: The School of Public Policy and Management is seeking an Academic Program Manager to assist with the academic program operations for an existing portfolio of graduate degrees as well as assist with plans for new programs and/or educational delivery options. Students in these academic programs learn to address society’s most complex problems, with a firm understanding of policy and healthcare, the analytical foundations to build the right solutions, and the management prowess to deploy those solutions for maximum impact. In this role, a successful candidate will play a pivotal role in program execution at the direction of the Associate Dean and Senior Director and in collaboration with the Admissions, Marketing, Academic Services and Advising, Student Affairs, and Career Services offices. They will partner with the school’s leadership to lead the implementation and execution of enrollment and retention programming, which includes activities to attract prospective students as well as co-curricular programming that improves the student educational and community experience. This may include pre-matriculation activities, speaker series, cohort team building, and leadership development offerings. This position will assist the offices of Admissions and Marketing with student recruitment efforts including delivering program presentations to prospective students, domestic travel, and marketing materials review. They will have a high level of accountability for information accuracy and will be responsible to communicate program information and/or update the team and relevant partners to ensure that program materials are accurate and to ensure a high-quality educational experience. They will track timelines and schedules to meet program goals driving improvement. Core responsibilities will include: Academic program operations and execution including implementing curricular changes and updates, carrying out academic policies and procedures with a focus on inclusivity and equity. Direct the collection and reporting of all continuing student feedback; communicate to all relevant collaborators. Implement the process of degree completion review in conjunction with academic advisors. Owning the Systems Synthesis (Capstone) course operations (clients, proposals, agreements, and teams). Developing relevant co-curricular programming to improve learning and student experience, considering diverse cultural perspectives and relevant equity issues. Supporting and handling speaker series and other events, ensuring diverse and inclusive representation and including identifying, booking, and managing speakers and guests. Supporting certificate and other non-degree programs in support of the Associate Dean and Senior Director. Partnering with the offices of Admissions and Marketing to implement culturally responsive program recruitment and brand development. This will involve recruitment travel, delivering presentations to prospective student audiences, and reviewing marketing content development. Adhering to the program budgets. Staying abreast of emerging policy, healthcare and data analytics developments and associated curricular and co-curricular incorporation. What We Value: Flexibility, excellence, and passion are key qualities within Heinz College. Inclusion, collaboration and cultural sensitivity are valued proficiencies at the university. Therefore, we are in search of someone who is able to effectively interact with a varied population of internal and external partners in a professional manner. We are interested in someone who shares our values and who will support the mission of the university through their work. You should demonstrate: Ability to collaborate with instructors, external partners, and other staff across fields and contexts. Ability to work collaboratively and optimally in settings of social and intellectual diversity. Strong verbal and written communication skills. Qualifications: A bachelor’s degree in public policy, healthcare, higher education administration, program management or a related area required. A combination of education and relevant experience from which comparable knowledge is demonstrated may be considered. At least three years of demonstrated ability working with educational programming including curriculum or course management, co-curricular program development and execution. Experience in program assessment and organizational change. Demonstrated proficiency in program/project management tools. Experience in a student-facing role within higher education is helpful. Established relationships and experience partnering with government, public, and nonprofit organizations is highly desirable. Familiarity with emerging trends in public policy and data science for social good is highly desirable. Requirements: Successful background check Why You Should Join Us: Are you passionate about making a difference in education and public policy? Do you thrive in a dynamic, collaborative environment that values diversity and innovation? If so, we encourage you to apply! At Heinz College, we are committed to creating an inclusive and welcoming environment for all. We believe that diversity enriches our community and enhances our ability to educate future leaders. We are looking for candidates who are enthusiastic about contributing to our mission and values. Apply now to be part of a team that is dedicated to excellence, innovation, and impact in public policy and management! Joining the CMU team opens the door to an array of exceptional benefits available to eligible employees. Those employees who are benefits eligible have the opportunity to experience the full spectrum of advantages from comprehensive medical, prescription, dental, and vision insurance to an enticing retirement savings program offering a generous employer contribution. You can also unlock your potential with tuition benefits and take well-deserved breaks with ample paid time off and observed holidays. Finally, rest easy knowing you are covered by life and accidental death and disability insurance. Other perks include a free Pittsburgh Regional Transit bus pass, our Family Concierge Team to help navigate childcare needs, fitness center access, and so much more! For a comprehensive overview of the benefits that may be awaiting you, explore our Benefits page. At Carnegie Mellon, we value the whole package when extending offers of employment. Beyond just credentials, we consider the role and responsibilities, your invaluable work experience, and the knowledge gained through education and training. We acknowledge and appreciate your unique skills and the diverse perspective you bring. Your journey with us is about more than just a job; it’s about finding the perfect fit for your professional growth and personal aspirations. Are you interested in an exciting opportunity with an exceptional organization?! Apply today! Location Pittsburgh, PA Job Function Academic Program Administration Position Type Staff – Regular Full Time/Part time Full time Pay Basis Salary More Information: Please visit “Why Carnegie Mellon” to learn more about becoming part of an institution inspiring innovations that change the world. Click here to view a listing of employee benefits Carnegie Mellon University is an Equal Opportunity Employer/Disability/Veteran. Statement of Assurance Interested in a career with Carnegie Mellon University but not finding anything that currently aligns with your interests, background, or experience? Learn how to sign up for Job Alerts through your candidate profile. If your heart is in your work, come work with us. Carnegie Mellon University isn’t just one of the world’s most renowned educational institutions – it’s also a hotspot for some of the most talented doers, dreamers, and difference-makers on the planet. When you join our staff, you’ll become an important part of our mission to create a healthier, safer, and more just life for all. No matter what your role or location, you’ll connect and collaborate with dedicated, passionate colleagues – and you’ll have the satisfaction of delivering work that truly matters. At Carnegie Mellon, an unshakeable commitment to diversity, equity, and inclusion is woven into all aspects of our campus culture. We cultivate a vibrant, welcoming environment where everyone is valued and encouraged to contribute and achieve. In addition to competitive benefits and a robust support network, you’ll have access to many tools and resources to sharpen your abilities and professional skills, as well as opportunities to engage and share perspectives with a dynamic and inspiring community of uniquely talented staff, faculty, students, and alumni. The future is awaiting your expertise and intellect. Come join the architects of what’s next. Apply now. Learn more about Student Employment. Please see Faculty Careers. For technical assistance, email HR Services or call 412-268-4600. If you are an individual with a disability and you require assistance with the job application process, please email Equal Opportunity Services or call 412-268-3930. Prospective Employee Disclosures