This is a union position.
The USS Requin submarine is seeking outgoing individuals with excellent customer service skills to join our team of presenters! You will engage visitors about life onboard the sub during 20-minute self-guided tours, distribute and schedule tickets for tour times, present small format programming, and assist with daily cleaning as necessary. Requin is closed to the public from January through March; you may be tasked with minor maintenance, restoration, archival projects, and program development during this time.
Weekend and weekday availability required; occasional evening hours assisting with the USS Requin escape room.
QualificationsEducation and Experience: Prefer background in customer service, science, education, theater, communications. Strong presentation and customer service skills. Naval or military experience is NOT required.
Knowledge, skills, and abilities: Ability to handle assorted demonstration equipment which may include: Must have ability to learn and communicate science and history content in both formal and informal presentations.
PHYSICAL REQUIREMENTS: Ability to climb stairs/ladders in the submarine, step over doorways, walk up to 3 miles per day in various types/inclement weather, work in confined spaces/navigate very tight quarters.
Weekend and weekday availability required. Occasional evening hours assisting with the USS Requin escape room required.
Principal Accountabilities

• Learn and perform science programs, both large and small in format, in the USS Requin submarine. Communication of accurate information, and an enjoyable visit by the public, including assisting the public in the use of exhibits, conduction group orientations, or performing formal theater presentations
• Provide excellent customer service to visitors by assisting with problem solving and crowd control.
• You will engage guests about life onboard the sub during 20-minute self-guided tours, distribute and schedule tickets for tour times, organize groups prior to tours, and present small format programming when necessary.
• Assist with daily cleaning of the submarine. When USS Requin is closed to the public in January through early March; tasks include minor maintenance, restoration, archival projects, and program development.
• Maintain excellent working relationships with other staff including volunteers. Be aware of and adhere to CSC mission, vision and values.
• Be the front-line source of action by contacting the appropriate people when medical or other emergencies occur (security, managers, etc.), knowing where emergency equipment is stored and being familiar with proper emergency procedures.
• Stay current with new exhibits and programs in the Science Center, and their associated science content by doing background reading and attending training seminars. Assist assigned team in generating new program ideas.
• Play an active role on assigned team by attending and positively participating in meetings, and working closely with other team members to ensure high quality programming.
• Perform any other duties as assigned.