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Carolina Foods is the maker of Duchess Brand snacks and creator of one of America's first Honey Buns. Our business has been in operation for more than 80 years, and our products are synonymous with quality, innovation, and a longer shelf-life. We are a manufacturer of sweet baked goods and our products include a variety of delicious, individually wrapped items, including: honey buns, baked pies, fried pies, and gem donuts to serve all customers' needs. We are poised for major growth and expansion and are looking for driven individuals to join us on our journey. Google 'Falfurrias Carolina Foods' for more information.
Essential Duties and Responsibilities:
Collaborate with Finance, Sales, Production, and Supply Chain to ensure alignment with goals and objectives.
Customer Service ensuring customer satisfaction and loyalty by addressing customer needs and resolving issues effectively.
Provide customer service support to ensure service delivery.
Lead new customer onboarding initiative and continuous improvement of process.
Lead EDI implementation with new and existing customers.
Resolve escalated customer issues and inquiries.
Sales Analysis and Reporting
Conduct in-depth analysis of sales data to identify trends, opportunities, and areas for improvement.
Collaborate with the sales team to develop actionable insights and strategies.
Competency:
To perform the job successfully, an individual should demonstrate the following competencies: Ability to follow and develop policies and procedures; complete administrative tasks correctly and on time; demonstrate good oral and written communication skills through facilitating meetings and preparing written communications; adapt to changes in the work environment; manage competing demands; ability adapt and problem solve; responds to leadership direction. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education/Experience:
Bachelor's degree or equivalent experience required. Sales, Finance, or Customer Service preferred.
Language Ability:
Ability to read and write in English.
Computer Skills:
To perform this job successfully, an individual should have a working knowledge of EDI, Excel and preferably ERP software as well.
Work Environment:
Comply with all workplace GMP and Food Safety regulations. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The noise level in the work environment is usually quiet.
Full Time
Retail
$51k-65k (estimate)
06/06/2024
06/30/2024
carolinafoodsinc.com
CHARLOTTE, NC
200 - 500
1934
Private
PAUL R SCARBOROUGH
$50M - $200M
Retail
Carolina Foods is a North Carolina-based food processing firm that processes and distributes honey buns, donuts, pastries, pies and related sweet bakery products in Charlotte.
The job skills required for Customer Service Specialist include Customer Service, Written Communication, Customer Satisfaction, Leadership, Initiative, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Service Specialist. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Service Specialist. Select any job title you are interested in and start to search job requirements.
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
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