Position: Resident Support Technician (I.T.)

Carolina Village, Inc. is a Life Plan Community (Continuing Care Retirement Community) that is proud to be a non-profit organization with a passion for delivering superior care for seniors within a beautiful, energetic community.

This team member will provide technical assistance to Carolina Village residents and employees. Perform troubleshooting through diagnostic techniques and pertinent questions. Direct unresolved issues to the next level of the support team.
DUTIES/RESPONSIBILITIES

• Serve as the first point of contact for individuals seeking technical assistance. Direct unresolved issues to the next level of the support team.
• Coordinate with new Carolina Village residents to meet with them upon moving in and assisting them with technology setups. Work with vendors to ensure the department has supplies necessary to facilitate new residents moving in.
• Take time to learn new trends and best practices in your field. Participate in webinars and seek out continuing educational opportunities. Take advantage of Carolina Village’s commitment to investing in you.
• All team members who work in the department cover for each other if someone is absent or overwhelmed with tasks. This means you may have to occasionally take on tasks outside the normal scope of your job.

QUALIFICATIONS

• Associate degree in computer science, engineering, or related field (Preferred)
• Experience with computers, tablets, A/V, home networking, and cellular devices
• Any relevant industry certifications

REQUIRED SKILLS

• Experience in computer maintenance and repair
• Experience in cellphones, home phones, and wearable devices
• Experience in smart TVs, media players, smart speakers, and other home A/V and IOT devices
• Excellent interpersonal and customer service skills
• Ability to teach and have patience with people that lack technological skills
• Proven analytical and problem-solving abilities
• Excellent time management skills with a proven ability to meet deadlines
• Keen attention to detail
• Excellent verbal and written communication skills

JOB TYPE

• Full-time
• Part-time

SCHEDULE

• Typical hours are Monday – Friday, 8:00 a.m. – 4:30 p.m. with a 30-minute lunch
• Schedule could be flexible for the right candidate

WORK AUTHORIZATION

• United States (Required)

SALARY

• Range $15 - $16 per hour

BENEFITS

• Health insurance
• Dental insurance
• Vision insurance
• Disability insurance
• Life insurance
• 403(b) Retirement plan with company match
• Paid time off
• Professional development assistance
• Tuition reimbursement

CULTURE

• Drug-Free Workplace / Tobacco-Free Workplace
• People-oriented -- supportive and fairness-focused
• Team-oriented -- cooperative and collaborative
• Detail-oriented -- quality and precision-focused
• Stable -- traditional, stable, strong processes

TO APPLY

• Complete an application at www.carolinavillage.com/careers.
• Conditions for employment do apply and will be discussed at interview if advance to next steps.

Job Types: Full-time, Part-time

Pay: $15.00 - $16.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Health insurance
• Life insurance
• Paid time off
• Professional development assistance
• Retirement plan
• Tuition reimbursement
• Vision insurance

Experience level:

• 1 year

Schedule:

• Monday to Friday

Experience:

• Computer / Tablet / Cellular skills: 1 year (Preferred)
• A/V / Home Networking: 1 year (Preferred)

Language:

• English (Preferred)

Work Location: In person