BASIC PURPOSE
Assume direct responsibility for all day-to-day store operations.
MAJOR DUTIES
Management of store level responsibilities including recruiting, selecting, employee development training, employee relations, performance management.
Prepare sales projections, management reports and retail store correspondence.
Effectively manage store employee schedules while minimizing overtime and temp expenses.
Develop store sales strategies and facilitate tactical implementation.
Assist customers, handle customer escalations and promote a positive customer experience.
Responsible for merchandising/promotional activities and to maintain store appearance and merchandising to company standards.
Achieve desired store performance and appearance audit results.
Responsible for inventory management, cash handling, reconciliations and deposits.
Assist in the establishment of certain budget metrics and operate store within approved budget.
Exhibit solid understanding of financial/business metrics and reports. Analyze business operations and trends. Develop and execute plans to correct improvement areas.
Ensure adherence to Company policies and procedures.
Demonstrate technical competence for products and services sold.
Engage in community activities and business development that support business goals.
Assist in special projects or other duties as assigned by management.
MINIMUM QUALIFICATIONS
Education: High school diploma/GED required; Associates Degree in Business, Marketing or related discipline or equivalent experience required; Bachelor’s Degree in Business, Marketing or related discipline or equivalent experience preferred.
Work Experience:
Required: Minimum of 2 years proven retail supervisory experience (interactive sales process, commissioned sales); Minimum of 2 years experience in selecting, managing and developing employees (proven leadership skills).
Preferred: Minimum of 5 years proven retail sales management experience; Minimum of 3 years previous experience with back office systems (billing, call center, etc); Minimum of 3 years experience managing retail operations for wireless telecom provider.
Special skills/knowledge/abilities required: Typing, oral and written communication abilities, people skills. Ability to maintain confidentiality. Computer skills required including Excel, Word, PowerPoint, Outlook and Internet.
Physical Requirements: Bending, stooping, lifting, sitting, standing. Use of computer/keyboard and general office equipment. Ability to lift and carry up to 25 pounds.