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Job Summary:# Perform the duties involved in handling a variety of account inquiries from patients, responsible parties, employees or insurance companies.# Customer service representatives are expected to handle patient and payer inquiries and requests, assist with patient walk-ins and take actions related to patient account resolution.# The representative will take patient payments, set up payment arrangements and reconcile the cash drawer daily.# # Qualifications:# High School diploma or equivalent required.# # At least six months customer service experience or billing/collection experience required, medical office experience preferred.# # Must have strong conversational skills and strong analytical skills.# # Knowledge of insurance principles and practices, collection techniques, Medicare/Medicaid regulations and commercial and managed care requirements preferred.# # Must have basic office computer skills. EOE AA M/F/Vet/Disability
Full Time
$36k-45k (estimate)
06/20/2024
07/09/2024
caromonthealth.org
GASTONIA, NC
200 - 500
1908
NGO/NPO/NFP/Organization/Association
ALEX LATTIMORE
$500M - $1B
Ancillary Healthcare
CaroMont Health is a not-for-profit health system that offers rehabilitation, pain management, laboratory, emergency and wound care services.
The following is the career advancement route for Customer Service Rep positions, which can be used as a reference in future career path planning. As a Customer Service Rep, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Service Rep. You can explore the career advancement for a Customer Service Rep below and select your interested title to get hiring information.
If you are interested in becoming a Customer Service Rep, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Service Rep for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Service Rep job description and responsibilities
Customer service representatives (CSRs) are the front-line support within organizations that sell products and services to consumers and businesses.
12/29/2021: Chicago, IL
The best CSRs are genuinely excited to help customers.
12/07/2021: Saint Paul, MN
Customer service reps may use a variety of tools as part of their role.
12/10/2021: Juneau, AK
At banks, customer service reps may need to have some former experience handling money and making change.
12/23/2021: Youngstown, OH
Customer service representatives work with a business’ customers to handle complaints, take orders, process returns, or solve problems.
02/05/2022: Bismarck, ND
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Service Rep jobs
Communicate as efficiently as possible.
02/24/2022: Springfield, MO
Don’t worry about acquiring expensive gear; focus on the learning first.
02/10/2022: Helena, MT
Must be a quick learner and nimble with a strong ability to multitask and must be familiar with online retail customer service practices.
01/26/2022: Santa Fe, NM
A commitment to providing great customer experiences by working with enthusiasm, energy and pace.
12/13/2021: Duluth, MN
A strong Customer Service Background and entry level Accounting skills.
01/31/2022: Fort Myers, FL
Step 3: View the best colleges and universities for Customer Service Rep.