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Job Summary: The Customer Service Representative is to perform the duties involved in handling a variety of account inquiries from patients, responsible parties, persons representing patients, employees or insurance companies. The Customer Service Representative is expected to handle patient and payor inquiries and requests, assist with patient walk-ins and take actions related to patient account resolution. The Representative will take patient payments, set up payment arrangements and reconcile the cash drawer daily.
Qualifications: Completion of 12th grade (high school) or equivalent. At least six months of prior billing and or collections experience, hospital experience preferred. Strong conversational skills. Strong analytical skills. Knowledge of insurance principals and practices. Knowledge of Medicare/Medicaid regulations and commercial and managed care payors. Collection techniques. 40WPM typing. Ability to deal with public in tactful but forceful manner. Data entry ability.
EOE AA M/F/Vet/Disability
Temporary
Ancillary Healthcare
$35k-44k (estimate)
04/19/2023
06/25/2024
caromonthealth.org
GASTONIA, NC
200 - 500
1908
NGO/NPO/NFP/Organization/Association
ALEX LATTIMORE
$500M - $1B
Ancillary Healthcare
CaroMont Health is a not-for-profit health system that offers rehabilitation, pain management, laboratory, emergency and wound care services.
The job skills required for Customer Service Representative include Customer Service, Billing, Data Entry, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Service Representative. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Service Representative. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer Service Representative positions, which can be used as a reference in future career path planning. As a Customer Service Representative, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Service Representative. You can explore the career advancement for a Customer Service Representative below and select your interested title to get hiring information.