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CARS PROTECTION PLUS
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Claims Manager
CARS PROTECTION PLUS Monroeville, PA
$100k-127k (estimate)
Full Time | Consumer Services 5 Months Ago
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CARS PROTECTION PLUS is Hiring a Claims Manager Near Monroeville, PA

Job Description
Job Title: Claims Manager Reports to: Claims Director
Department: Claims Schedule: M-F 8:00AM - 5:00PM EST
Job Description Summary
Cars Protection Plus is seeking a seasoned vehicle service contract (VSC) Claims Manager to oversee our team of adjusters responsible for the adjudication of VSC claims. The ideal candidate will have a deep understanding of automotive service contracts, claims processing, and a proven track record in leading a successful claims team. This role demands a dynamic leader who can maintain the highest level of customer service while ensuring efficient and accurate claims resolution. The role also requires a leader that can lead through and effectively implement process changes.
Key Responsibilities:
  • Manage and Lead Claims Adjusters:
    • Manage and support a team of claims adjusters in the adjudication of vehicle service contracts.
    • Provide guidance, training, and support to claims adjusters.
    • Ensure adjusters are up-to-date with the latest industry standards and practices.
    • Deliver training and development opportunities for claims staff to foster expertise in vehicle service contracts.
  • Claims Adjudication:
    • Develop and implement claims handling procedures to improve efficiency and service quality.
    • Conduct regular audits of claims to ensure accuracy and consistency in the claims handling process.
    • Make decisions on claim approvals and denials based on contract terms.
    • Handle escalated claims and negotiate settlements as needed.
  • Customer Service Excellence:
    • Maintain a high level of customer service throughout the claims process.
    • Address and resolve any customer complaints or concerns regarding claims.
    • Collaborate with other departments to streamline the claims process and enhance the customer experience.
  • Process Improvement:
    • Continually assess and improve claims processing procedures.
    • Analyze trends in claims data to identify areas for improvement and implement strategic changes.
    • Implement strategies to increase efficiency and accuracy in claims handling.
  • Compliance and Reporting:
    • Ensure compliance with all federal and state regulations pertaining to vehicle service contracts.
    • Prepare and present reports on claims trends, department performance, and other relevant metrics.
    • Maintain up-to-date knowledge of industry standards, regulatory changes, and advancements in automotive technology.
Qualifications:
  • Minimum of 3-years experience in VSC claims management is preferred.
  • Knowledge of VSC industry and offerings.
  • Strong leadership and team management skills.
  • Excellent problem-solving and decision-making abilities.
  • Knowledgeable on claims KPI’s & metrics.
  • Proficient in Microsoft Office Suite and claims management software.
  • Knowledge of automotive mechanics and powertrain components.
  • Previous mechanical experience.

Job Summary

JOB TYPE

Full Time

INDUSTRY

Consumer Services

SALARY

$100k-127k (estimate)

POST DATE

01/05/2024

EXPIRATION DATE

07/18/2024

WEBSITE

carsprotectionplus.com

HEADQUARTERS

MURRYSVILLE, PA

SIZE

100 - 200

FOUNDED

1998

CEO

MICHAEL TEDESCO

REVENUE

$10M - $50M

INDUSTRY

Consumer Services

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About CARS PROTECTION PLUS

With the high cost of repairs, you deserve the peace of mind. We offer a plan for every budget and deliver fast and friendly service. Welcome to CARS. CARS Protection Plus offers a complete line of service contracts to meet the specific needs of your pre-owned vehicle. If there is a failure, CARS will be there to assist with your repairs. With over 1 million contracts sold, CARS maintains an A+ rating with the Better Business Bureau through our customer service and attention to detail. Mission All CARS Protection Plus business practices will be done in an honest and truthful manner. We know th...at at times in business there are situations in which there are pressures and opportunities to do business in other ways. There is no middle ground: we demand honesty in every business transaction. No amount of rationalizing can cover for a dishonest business practice. Honesty and fairness are what we at CARS Protection Plus will provide. Added security. Added Assurance. Added Protection. This is the difference that a CARS service contract can make in your new vehicle. For additional information on applying for a CARS service contract speak to your dealer or call 888-335-6838 today! More
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