Assistant Community Manager

Hourly Pay Range: $20-$23

Responsibilities

• As an Assistant Community Manager, you are responsible for assisting the Community Manager with managing the day-to-day operations of your assigned community, exemplifying Carter-Haston’s management philosophy based on our Five Basic Fundamentals of Successful Property Management, and maintaining resident accounts
• Responsible for collecting and posting rent payments and fees; collecting and managing delinquencies; and enforcing policies and procedures outlined in the lease to maximize revenue for the community
• Assist in updating and maintaining records for move ins/outs, application status, traffic activity, closing rations, and others as assigned
• Act as the on-site supervisor in absence of the Community Manager by delegating daily work, coordinating maintenance tasks with the Maintenance Supervisor, and manage the daily operations of the community in compliance with company policies and procedures
• Assist with developing and tracking social media campaigns and marketing strategies
• Conduct prospective community and apartment tours as needed
• Manage the eviction process by following preestablished company procedures
• Participate and document property inspections (grounds, common areas, parking lots, move ins/outs, make-readies, annual inspections, etc.)
• Deliver consistent excellent customer service that yields guest satisfaction through positive ratings and community reviews
• Promote resident satisfaction and retention by following established industry standards and company policies

• Manage the renewal process for current residents

Qualifications

• One to three years of Multi-family Property Management or related field experience in Leasing or Assistant Manager role
• Proficiency with industry software systems such as Yardi, OneSite, Yieldstar, Knock CRM, the NAA lease agreement, and revenue management systems
• Strong leadership and team management skills
• Exceptional oral and written communication skills
• Familiarity with generally accepted financial principals; budgeting experience; and supervisory experience preferred
• Proficient in Microsoft Office Suite (Word/Excel/OneDrive)