Overview :

An Inspiring Career Awaits You!The Kessler Collection is made up of 11 artful hotel and resort properties, 25 restaurants, and over 1,700 Grand Performers across seven states, we continue to grow and so will you! The opportunities are endless.

Our mission of inspiring places, intuitive service, and exuberant guests means we are committed to our Grand Performers learning, development, and well-being.

We believe people want to be inspired!

Our Grand Performers Receive Many Benefits Including :

Marriott Employee Discounts Worldwide

Competitive Wage & Discretionary Bonus Program

Medical, Dental, Vision Insurance

Company-Sponsored Life Insurance

Short & Long-Term Disability Insurance

Pet Insurance

Tuition Reimbursement Program

401(K) with Discretionary Company Matching Contributions

Employee Assistance Program

Responsibilities :

JOB SUMMARYThe host / hostess position's overall objective is to provide hospitable service to our guests to enhance the guest experience.

The incumbent is responsible for answering the telephones professionally and friendly, greeting guests warmly and sincerely when they arrive at the restaurant, seating guests gracefully using the appropriate standards, and handling any special requests guests may have without hesitation.

They are to provide the highest level of service in support of the company's mission, core values, standards, and goals.

CORE RESPONSIBILITIESGreet and interact with internal and external guests in a genuinely warm and friendly manner using professional and Kessler standard nomenclature

Operate the telephone system, answering calls within three (3) rings, using the correct salutation and telephone etiquette

Maintain the integrity of the guests’ privacy, including confidentiality of personal information and key control

Maintain the integrity of Company proprietary information and protect Company assets

Ensure proper ambiance to include lighting and music

Coordinate flow of the dining room to ensure prompt and courteous service to patrons

Escort guests to tables and provide menus

Maintain a thorough knowledge of menu items and answer questions

Clears and resets tables at conclusion of each course

Make reservations in the property management system

Contact guests / parties before arrival to confirm reservations

Complete opening and closing procedures as well as daily side-work

Proficiently utilizes the property management systems and follow cash handling procedures

Maintain complete knowledge in the use of all office equipment, property management systems, and access according to specifications

Maintain a neat and organized work area to include adhering to sanitation standards according to state law and health codes

Maintain complete knowledge and comply with company policies and procedures

Maintain neat, clean, and professional appearance according to standards

Follow all company safety and security policies and procedures. Report accidents, injuries, and unsafe conditions

Welcome and acknowledge guests with disabilities and follow proper procedures to accommodate needs.

Develop and maintain a positive working relationship and support the team to achieve our goals

Attend required training and meetings

All other duties as assigned, planned or un-planned

Qualifications :

KNOWLEDGE, SKILLS, AND ABILITIES Knowledge of guest service etiquette and proper food and beverage serving techniques

Ability to perform all host-related tasks and proficiently use job-related software, property management systems, and office equipment

Ability to remain calm in various situations, use sound judgment and effectively solve problems

Ability to work quickly, prioritize, and maintain service at multiple tables at a time

Ability to read and interpret documents such as safety rules and procedural manuals

Ability to demonstrate cash handling procedures and calculate figures and amounts such as discounts, commissions, upgrades, and percentages

Strong written, verbal, and interpersonal skills

MINIMUM QUALIFICATIONSHigh school diploma, GED Degree or equivalent - required

1 year of relevant work experience in similar scope and title required

Experience within luxury brand / markets - required

Student or graduate of hotel management preferred

SUPERVISORY RESPONSIBILITIESNone

WORK ENVIRONMENTMust be comfortable working in a shared space, with constant noise, without the use of a private office.

Must be able to cope with frequent changing priorities and deadlines with a high degree of optimism, professionalism & collaboration.

Schedules may vary from week to week based on business demands in excess of or less than 40 hours with or without notice.

PHYSICAL DEMANDSWhile performing the duties of this job, the incumbent is regularly required to see, hear, reach, use fingers to handle and feel, and stand and walk up to 8 hours daily.

Push, pull, and lift up to 20 lbs.

While performing the duties of this job, the incumbent is regularly required to travel by foot, car, bus, airplane, or other means of transportation, which require sitting, waiting, and standing for long and short periods of time.

Last updated : 2024-06-20