1 IT Field Resource Job in Portland, OR
Cascadia Healthcare is Hiring an IT Field Resource Near Portland, OR
Full-time
Description
- Provide on-site support to operating entities at multiple geographic locations
- Set up and maintain computers and necessary peripheral devices
- When necessary, perform password resets, and track via our ticketing system.
- Install and configure appropriate software according to he needs of the field
- Monitor and maintain local networks in ways that optimize performance and minimize down time
- Ensure security and privacy of networks and computer systems
- Provide training and guidance to users on how to operate software and computer equipment
- Organize and schedule maintenance without deterring others from completing their work
- Diagnose and resolve problems via thorough analysis and troubleshooting. Exercise discretion and independent judgment to implement solutions
- Document processes for repairs and fixes, to aid in training and faster resolution for other technicians
- Identify computer or network equipment shortages and report to leaders for ordering
- Identify and fix any under-utilization of IT resources, or propose a plan to leadership for changes
- Track issues to resolution and update tickets as needed
- Update the field with issue resolutions or ETR
- Perform work as requested by the IT Manager and other related IT departments and field locations
Requirements
- Associate degree or equivalent work experience supporting end users in an enterprise IT environment
- CompTIA A or ability to obtain certification in the first 90 days
- Advanced knowledge of the Windows operating system
- Knowledge of network basics, M365/O365, Active Directory, Cloud, and Microsoft admin tools
- Advanced knowledge of troubleshooting processes for end user computing issues
- Customer service and performance driven
- Excellent communication skills
- Possess the ability to make independent decisions that demonstrate discretion and good judgement based on the procedures outlined by the IT Department
- Work independently on a day-to-day basis
- Possess the ability to interact respectfully and professionally with personnel, residents, visitors, and the general public. Able to be calm and level-headed in emergencies
- Well groomed, professionally dressed, professional demeanor, and possess the ability to work harmoniously with others inside and outside the department
- Willing and able to seek out new skills and techniques to increase proficiency and to incorporate them into existing practices
- Able to read, write, speak, and understand the English language
Salary Description
$60,000 DOE
Job Summary
Full Time
$87k-112k (estimate)
06/26/2024
07/11/2024
cascadiahc.com
LEWISTON, ID
25 - 50
2015
OWEN HAMMOND
$10M - $50M
Social & Legal Services
Related Companies
About Cascadia Healthcare
Cascadia was formed when partners from the skilled nursing and real estate development industry joined forces with a common purpose in mind to provide a high level of care to patients and families within the region they call home. Our goal is to provide a motivating environment for our employees based on the values of quality work, empowerment and accountability. Cascadia is driven by honest hard work and we believe that strong partnerships and quality care are the outcome.
