Established in 2002, the Center for the Advancement of Social Entrepreneurship (CASE) is a research and education center based at Duke University's Fuqua School of Business. CASE prepares leaders and organizations with the business tools needed to achieve lasting social change. For more than 20 years, CASE, and its CASE Initiative on Impact Investing (CASE i3), has trained and supported thousands of students, organizations, funders, government agencies, and researchers to help define, connect theory and practice, and propel the ideas of social entrepreneurship and impact investing into the robust fields they are today. 

CASE carries out its work through a very dynamic, interdisciplinary team that leverages expertise, time and passion of faculty, staff and students and manages a broad set of cross-sector partnerships at Duke, across the country and around the world. This position will report directly to the Managing Director of CASE, in close partnership with CASE’s Executive Director. 

The Program Coordinator position is an excellent opportunity for someone interested in building experience and a network in the social impact space, as CASE is one of the leading academic centers focused on social impact in the world. The Program Coordinator will have opportunities to learn about industry trends and best practices while supporting our efforts to deliver field-leading practitioner training and MBA education, and will be part of CASE’s ever-growing network of social impact and impact investing leaders.

The Program Coordinator will be responsible for supporting CASE programs and events, managing CASE communications, and supporting the general operational needs of the CASE team and office. The Program Coordinator will regularly be required to manage multiple priorities, complete assigned projects effectively and independently, and contribute in a variety of ways to achieving CASE’s mission. 

RESPONSIBILITIES:

Support CASE Programs and Events 

Support preparation and execution of CASE MBA and practitioner programming ranging from student focused workshops, fellowship programs, course support, and social events to in-person and virtual executive education and practitioner events, advisory board meetings, and fundraising events. Activities may include:

• Conduct background research and synthesize information about potential partners or impact topics as well as review and improve program and training materials, such as formatting slide decks, drafting templates, and proofreading reports.
• Serve as the project lead on special projects as they arise. For example, previous team members in this role have researched and presented findings to our team on recommended CRM platforms or coordinated the process of designing and launching a new center website.
• Support CASE leadership on using measurement systems to evaluate and share our work with key stakeholders. Drafting surveys for feedback, tracking key CASE metrics, conducting data entry through relevant CRM systems such as Salesforce, and drafting informal and formal quarterly and annual reports.
• Serve as a primary contact for CASE’s event management needs. Responsible for operational and administrative needs, including room reservations and set-up, audio visual, catering, attendee invitations and communications, managing onsite logistics and coordination during events (will include occasional evening or weekend hours).
• Manage a variety of stakeholders including visiting speakers and other guests, students, cross-university partners, and members of the CASE and CASE i3 Advisory Boards. Serve as liaison to hotels, car services, and caterers. 

Manage CASE Communications

Manage CASE’s communications channels to maintain and build CASE’s reputation as a highly respected and trusted voice of what matters in social impact. This requires the Program Coordinator to develop an understanding of CASE’s diverse work and professionally engage with others working in the social impact space through the following mediums:

• Social media: Track and digest relevant social impact news in order to manage the CASE LinkedIn page. Review and draft content to effectively promote CASE’s work through social media channels. Work closely with CASE Executive Director to identify opportunities for LinkedIn posting, draft content related to student programs and industry news, and support the Executive Director in telling CASE’s story and building our thought leadership brand on LinkedIn. 
• Monthly e-newsletters: Review and summarize key CASE news and compose, format, and send to thousands of stakeholders around the world.
• Website: Manage updates to CASE’s external facing website as well as internal FuquaConnect platform for students.
• Videos: Work with CASE team to draft scripts and storyboards for Impact Explained video series; Coordinate with Fuqua multimedia department on production and editing of videos.

General Financial and Operational Support

Support the general administrative tasks that keep the CASE team efficient, productive, and adherent to Duke systems. The Program Coordinator will learn to use several Duke administrative systems as well as internal team collaboration tools. Activities will include:

• Manage CASE’s contact database, including collecting and compiling data, conducting data entry, and producing reports related to CASE contacts.
• Assist in project management tasks, utilizing CASE systems (Excel tracking documents, Microsoft Teams, etc.) to manage tasks and ensure CASE operations proceed effectively.
• Support CASE financial management including processing receipts, invoices, and reimbursements for CASE team activities as well as for visiting guests and contractors.
• Screen incoming inquiries by email, telephone, or walk-in visitors, respond to routine questions in accordance with general instructions, and route to appropriate staff or faculty members.
• Support efficient operations of the office including maintaining/ordering office supplies using Buy@Duke online system, picking up mail, working with facilities, etc.
• Organize domestic and international travel for CASE faculty, staff, and guests, including flight, hotel, and transport arrangements.

SKILLS AND QUALIFICATIONS

• Work requires administrative, communications, and organizational skills generally acquired through completion of a bachelor's degree program and/or 3 years of communications experience and/or office management, administrative support OR AN EQUIVALENT COMBINATION OF RELEVANT EDUCATION AND/OR EXPERIENCE
• Demonstrated interest in social impact (social enterprise, nonprofit, government, impact investing sectors).
• Proactive self-starter with excellent organizational skills and impeccable attention to detail and follow-through.
• Ability to independently prioritize and manage multiple projects simultaneously, meet deadlines, communicate progress with critical stakeholders, and work collaboratively on a rigorous team with shifting priorities.
• Strong written and oral business communication skills.
• Utmost professionalism, positive attitude, and ability to interact effectively with a range of constituents.
• Comfort working in a highly computerized environment including expertise in or willingness/capacity to learn various software applications and web-based tools such as SAP, Concur, Salesforce, Word, PowerPoint, Excel, Adobe Creative Suite, Canva, and MailChimp.
• Willingness to work flexible hours on occasion in support of effective program/events delivery.

The above statements describe the general nature and level of work being performed by individual assigned to this classification. This is not an exhaustive list of all responsibilities and duties required of personnel so classified.

The department requests that you include a brief cover letter and contact information for two references in your online application.