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Full Time
$36k-46k (estimate)
07/01/2024
07/16/2024
casecu.org
LANSING, MI
50 - 100
1936
TERRY PEARSON
$10M - $50M
Banking
CASE Credit Union was chartered in 1936 to serve Lansing area teachers and administrators as Lansing Teachers Credit Union. From operating within Lansing High School with 180 members, today, nearly 85 years later, we serve a membership of over 45,000 members and operate seven branches throughout the Greater Lansing area, while controlling over $350 million in assets. We pride ourselves in living our mission of assisting members and employees to achieve financial success through service that is superior, convenient, and easy to use. CASE is heavily focused on serving the credit union mission of... people helping people. We are dedicated to continuing our efforts in strengthening of our community through school education programs, supporting charities, and providing financial awareness. As an award winning credit union, we are always looking for new and innovative ways to meet the financial needs of our members by improving and providing enhanced products, services, and features. We strive to be the place our members refer to for achieving financial success and improving their quality of life. CASE is also Community Development Credit Union (CDCU). A CDCU is a credit union with a mission of serving low and moderate-income people and communities. Apply for membership at www.casecu.org
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The following is the career advancement route for Contact Center Specialist positions, which can be used as a reference in future career path planning. As a Contact Center Specialist, it can be promoted into senior positions as a Contact Center Representative IV - Inbound that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Contact Center Specialist. You can explore the career advancement for a Contact Center Specialist below and select your interested title to get hiring information.
If you are interested in becoming a Contact Center Specialist, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Contact Center Specialist for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Contact Center Specialist job description and responsibilities
Obtain and verify information for incoming orders. Enter orders into the database with accurate information.
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Maintain the contact center database and update the contact log.
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Provide service by answering customer questions and offering assistance.
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Handle customer complaints under company guidance and seek assistance when needed.
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Offer suggestions for streamlining processes and increasing efficiency.
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Contact Center Specialist jobs
Teach proper call center etiquette.
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Provide knowledge management tools.
01/01/2022: Kennewick, WA
Don’t use vague language in the job description. Instead use action verbs and concrete phrases to display the information with enthusiasm and precision.
02/28/2022: Newport News, VA
Take lots of notes while on calls.
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Measure and analyse customer feedback.
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Step 3: View the best colleges and universities for Contact Center Specialist.