Job Duties:

• Manage to high levels of consistent delivery execution from the service partners on assigned client portfolio.
• Utilize Salesforce tools to properly update and document customer and service partner information in a system.
• Manages workflow associated with client 3rd party systems and work orders on assigned client locations under their management responsibility.
• Assist with training of service partners and field team in technology and APP usage.
• Review data provided and validates services are being completed on time and correctly.
• Manage service delivery to specified client scope of work.
• Utilize designated site mapping tools to manage assigned geographic footprint.
• Communicate to client at various levels, to include regional and store level via conference calls, and through phone and email exchanges about the review and status of past, present and future services.
• Facilitate and assist in the resolution of customer problems and concerns.
• Assist the billing and finance team with questions and solutions regarding service partner payment issues.
• Work on developing additional training materials as needed.
• Work with insurance and contract administrator on service partner compliance.
• Available to work all snow events 24/7 and long duration shifts.

Requirements:

• Desire to work as part of a team
• Strong negotiating skills
• Attention to detail
• Ability to influence others and manage conflict with a methodical approach to solving
• Excellent computer skills with proficiency in the use of Microsoft Office and CRM systems
• Possess a strong sense of urgency and ability to make fact-based decisions under pressure

Job Type: Full-time

Pay: $50,000.00 - $55,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 10 hour shift
• 8 hour shift
• Day shift
• Weekends as needed

Supplemental pay types:

• Bonus opportunities

Work Location: In person