Enhancement Coordinator (EC) manages the coordination and communication of the enhancement process. They collaborate across the Case FMS operations structure, and across all regional delivery teams. The EC will work closely with service partners to insure we achieve the gross margin expectations of the business, and get the work completed in a timely manner for our clients. They work closely with client contacts to gain the approvals and communicate the completion of all approved work

Responsibilities:

• Manage to high levels of execution and tight cycle times from start to end of the enhancement process.
• Utilizes Salesforce tools to properly update and document customer and service partner information in our system.
• Manages workflow associated with client 3rd party systems and work orders on assigned client locations under their management responsibility.
• Manage quality of out-of-scope work and validates services are being completed on time and to the specified scope of work.
• Communicate to client at various levels, to include regional and store level via email and phone calls about the status of past, present, and future services.
• Work closely with the Regional Directors of Operations on the National team to keep on target with assignments and information sharing.
• Successfully communicates with and negotiates pricing with service partners in order to attain monthly budgets and margin targets for the business.
• Closely monitors and manages client SLAs and KPIs related to out of scope requests and processing.
• Helps manage capital projects to completion as needed.
• Monitors proposals needed and other out of scope dashboards in Sales Force.
• Manages service partner ETAs to meet client expectations for delivery.
• Available to work and support the service delivery teams for all snow events and long duration shifts.

Experience:

• Associate degree or higher in an industry related or business discipline preferred.
• Minimum of 1-3 years of snow / landscape / construction experience preferred, but not required.
• A demonstrated ability to work in a team and closely with cross functional teams.
• Must be action oriented, demonstrate superior organizational abilities, and excellent oral and written communication skills.
• Must be able to effectively manage multiple tasks, deadlines and communicate across broad audiences.

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Weekends as needed

Work Location: In person