POSITION PURPOSECASE’s education division is charged with delivering multiple professional development opportunities to our membership. This position is responsible for supporting CASE’s online education in program development and experience, systems administration, attendee communication and volunteer stewardship.Compensation: $53,000-$57,000 depending on experience. Full-time, exempt level employee are eligible for various benefits including vacation and sick leave, paid holidays, health insurance, dental insurance, life insurance, long-term and short-term disability insurance, flexible spending plans, employee assistance plan, legal resources plans, tuition reimbursement, and participation in CASE’s retirement plan. CASE is eligible for the Public Service Loan Forgiveness (PSLF) program.Program/Project Management Coordinates administrative activities related to online education, including content and materials preparation for online courses and conferences.Provide back and front-end LMS support, including setting up events/courses in the LMS.Coordinates speaker and learner communication.Liaises with other CASE departments to create and maintain online product and webpages.Work with SMEs to develop content for online education, including webinars, courses, and virtual conference programs.Project management, tracking and reporting related to online education initiatives.Respond to inquiries sent to the online learning email.Engages in professional development activities to stay current in online education best practices.Serve as back up to provide additional support for conference education team when needed.Fiscal Management/Budget Responsibilities/Judicious Use of Resources Exercises fiscal responsibility in the utilization of all CASE resources.Liaison Responsibilities Works cooperatively and diplomatically with all divisions and regions.Liaises with CASE colleagues in other parts of the world to ensure the best sharing of ideas, expertise and knowledge.Incorporates tasks and/or projects related to objectives as directed by the CASE Strategic Plan.Image Responsibilities In keeping with the CASE Values Statement, ensures that CASE is well represented by exercising a high degree of professionalism, accuracy, and ethics, in all activities, services, and products. Performs other duties and responsibilities as assigned by the Supervisor.JOB COMPLEXITY AND KNOWLEDGEProblem Solving and JudgementHigh level judgement and problem-solving skills are required, as the incumbent is frequently faced with situations which require immediate action in response to issues and requests. The breadth and depth of understanding of an issue and the key internal/external persons handling the issue, and the way in which the issue is handled, all affect the outcome of the situation.Professional and Organizational Knowledge The position requires that the incumbent quickly develop a deep understanding of CASE, its policies and procedures and an understanding of the culture and regional and divisional interdependencies.The position requires a deep understanding and respect for the organization’s systems and workflow. POSITION REQUIREMENTSEducation and Experience: Bachelor’s degree preferred; 2-3 years’ work experience in project coordination within a customer-service environment required; advancement-related experience, volunteer management experience, program development and online education experience highly desirable. Skills and Abilities: Must exhibit superior customer service skills, self-motivation, and the ability to interact effectively with a variety of constituents, both internal and external. Excellent written and verbal communication, organizational, interpersonal, and problem-solving skills necessary. Commitment to learning new skills and proficiency in Microsoft Office required. Ability to work independently and in a team to accomplish goals and meet deadlines. Ability to lift 25 pounds. In addition:A demonstrated interest in advancing education in the not-for-profit sector. A strong commitment to contributing to an organizational culture that celebrates diversity and inclusion. An understanding and interest in engaging with a broad range of cultures and countries.