**Service Delivery Systems Manager**

* Atlanta, GA

* Employees can work remotely

* Full-time

**Company Description**

It all started with an idea at Square in 2013. Initially built to take the pain out of peer-to-peer payments, Cash App has gone from a simple product with a single purpose to a dynamic app, bringing a better way to send, spend, invest, and save to our millions of monthly active users. We want to make the worlds relationship with money more relatable, instantly available, and universally accessible. This is our mission, and its why working at Cash App means so much more than a job.

Today, Cash App has thousands of employees working globally across office and remote locations, with a culture geared toward creativity, collaboration and impact. Weve been a distributed team since day one, and weve got offices and remote teammates across the globe. Our offices are great, but many of our roles can be done remotely from the countries where Cash App operates. No matter the location, we tailor our experience to ensure our employees are creative, productive, and happy.

Check out our locations, benefits, and more at **cash.app/careers** to learn more! **Job Description**

The Systems Lead for Service Delivery is a manager of individual contributors on the Service Delivery team. Service Delivery acts as the front door to the Integration Services (IS) team, where you will manage a portfolio of services that help us deliver extraordinary results. You anticipate problems before they become problems, using exceptional critical thinking skills, problem solving, and sound decision making to rapidly diagnose and resolve impediments to the optimal delivery of services to CCO. You will get to use your strong collaboration skills by connecting the dots between business needs and process optimization. The role reports to the Sr. Systems Lead for the Service Delivery Team and partners closely with other teams in Integration Services and Customer and Knowledge Readiness, including Change Management and the Project Manager Office.

**You will:**

* Define and optimize the work performed by your work stream to support the Service Delivery team and the broader IS team

* Lead the identification of process improvement opportunities, execute on approved process improvements, and prioritize work performed by your work stream

* Recruit and retain top talent into the team

* Coach and mentor team members so that each person reaches their highest potential

* Contribute to setting objectives and quarterly key results for the ISD and work stream

**You may also:**

* Manage, negotiate, and escalate with vendors and partners to create favorable outcomes for Cash App

* Work with Legal and Procurement to facilitate the purchase of new systems and services

* Oversee development of runbooks and playbooks for IS

* Partner with operations and IS teams to facilitate prioritization of organizational and team initiatives.

* Scope, estimate, and collaborate with the PMO and other leaders on new initiatives and other requests

**In addition:**

* Build constructive relationships to ensure exceptional support for CCO.

* Act as an escalation point for issues during business and non-business hours, as well as attend meetings in other timezones when needed.

**Qualifications**

**You have:**

* 3 years experience working in a leadership role, ideally leading Business Analysts and/or Business Systems Analysts

* Bachelors degree or equivalent in area of specialty (Business, Information Services)

* Scrum Master, Agile, Lean, PMP, or CAPM certification, or equivalent training preferred

* Excellent oral, presentation, and written skills

**Additional Information**

Were working to build a more inclusive economy where our customers have equal access to opportunity, and we strive to live by these same values in building our workplace. Block is a proud equal opportunity employer. We work hard to evaluate all employees and job applicants consistently, without regard to race, color, religion, gender, national origin, age, disability, pregnancy, gender expression or identity, sexual orientation, citizenship, or any other legally protected class.

We believe in being fair, and are committed to an inclusive interview experience, including providing reasonable accommodations to disabled applicants throughout the recruitment process. We encourage applicants to share any needed accommodations with their recruiter, who will treat these requests as confidentially as possible. ***.***

Additionally, we consider qualified applicants with criminal histories for employment on our team, and always assess candidates on an individualized basis.

*Block, Inc. (NYSE: SQ) is a global technology company with a focus on financial services. Made up of Square, Cash App, Spiral, TIDAL, and TBD54566975, we build tools to help more people access the economy. Square helps sellers run and grow their businesses with its integrated ecosystem of commerce solutions, business software, and banking services. With Cash App, anyone can easily send, spend, or invest their money in stocks or Bitcoin. Spiral (formerly Square Crypto) builds and funds free, open-source Bitcoin projects. Artists use TIDAL to help them succeed as entrepreneurs and connect more deeply with fans. TBD54566975 is building an open developer platform to make it easier to access Bitcoin and other blockchain technologies without having to go through an institution.*

Service Delivery Systems Manager

* Atlanta, GA

* Full-time